Senior Customer Success Manager at Enthuse, engaging with charities to maximize their fundraising goals. Navigating complex relationships and guiding onboarding for success in a B2B SaaS environment.
About the role
- Customer Success Analyst responsible for ensuring customer satisfaction through order processing and support. Join a fast-growing company revolutionizing women's health with innovative solutions.
Responsibilities
- Provide exceptional customer service based on the company’s mission and vision, quality policy and product knowledge to ensure the highest level of satisfaction, including processing orders accurately and timely, replenishing stock based on incoming orders, complaint resolution and coordinating and verifying shipping of packages and the return of units in line with the Terms and Conditions.
- Process sales orders; track orders and investigate issues.
- Process and report invoices for payment and credit notes for returns.
- Respond to inquiries from customers regarding status of sales orders.
- Follow up backorders and offer replacements to customers.
- Coordinate pick-ups with customers and logistics providers.
- Process and edit orders received from customers and resolve any discrepancies.
- Collaborate with Supply Chain and freight forwarders to ensure orders ship timely and appropriately to customers.
- Partner with Commercial Department and other Customer Success members to meet and exceed customer and internal expectations by listening to their needs, communicating regularly with each stakeholder, and identifying areas of improvement.
- Assess multiple tasks, and develop plans to complete them in a logical and efficient manner
Requirements
- Knowledge of supplies, equipment, and/or services ordering and inventory control
- Exceptional attention to detail
- Database management skills
- Ability to prepare routine administrative paperwork
- Ability to maintain a consistent high level of attention to detail
- Minimum of 2-years of Customer Success experience
- Proficiency in MS Office tools (Outlook, Excel, Word).
- Knowledge of SAP is a plus.
- Ability to develop, strengthen, and maintain partnerships with others inside or outside the organization who can provide information, assistance, and support
- Excellent oral and written English communication skills are required. Other languages are a plus.
Benefits
- Interesting & competitive compensation plan
- Hybrid work
- Pension scheme
- Health insurance and Life insurance
- Competitive vacation and time off / flexibility policies
- Birthday day off
- Health & Wellbeing; reimbursement of up to 400 EUR per year for health & wellbeing activities
- A lot of autonomy & freedom
- Employee assistance program (EAP) this service offers you and your family support with any work or personal issue, including short-term professional counselling and connecting you to local resources to help you manage emotional, practical or physical needs.
- Working for a thriving multinational that is financially very healthy & growing fast
- Working in an international environment with different cultures
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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