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Click&BoatCustomer Success Agent – French/English
Customer Success Agent managing inquiries and resolutions for Click&Boat's customers. Working in a dynamic team to ensure service quality and effective communication.
About the role
- Manage daily customer inquiries and tickets, handling service issues, complaints, and claims between boat owners and renters.
- Report directly to the Team Lead while also working closely with the Head of Customer Care to coordinate trainings, support seasonal agents, and contribute to process improvements that help maintain a consistent level of service quality.
- Act as an escalation point for complex or urgent cases.
- Mediate disputes between boat owners and renters, investigating claims and negotiating fair solutions.
- Manage critical cases such as last-minute cancellations, service complaints, or boat damage, ensuring efficient resolution and clear communication.
- Prepare for high-season operations by coordinating seasonal staff training, onboarding, and analyzing end-of-season KPIs.
- Identify opportunities for product and process improvements, creating reports on user feedback and system bugs to support development teams.
Requirements
- Native in Italian or Spanish and Fluent in English
- 1+ years of previous experience in customer-facing roles is required, handling legal complaints and complex users conflicts.
- Comfortable handling challenging situations and finding creative resolutions.
- Demonstrated ability to prioritize tasks effectively, meet deadlines, and handle multiple responsibilities in a fast-paced environment.
- Thrives in a dynamic environment, especially during high-season periods with weekend shifts.
- Process-oriented and methodical: enjoys following structured workflows and continuously improving efficiency in daily operations.
- Takes satisfaction in maintaining a clean, organized ticket queue and ensuring no requests remain unresolved.
- An interest in boating or a connection to our industry is a bonus!
Benefits
- training opportunities
- lunch vouchers
- gym memberships
- team events
- Hands-On Learning
- Global Exposure
- Inspiring Workspaces
- Scale-Up Culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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