Team Lead CRM responsible for strategic and operational management of customer relationship management at BLUME2000. Leading a team and developing innovative campaigns for customer loyalty.
About the role
- Customer Success Agent managing daily customer inquiries and resolving issues between boat owners and renters. Contributing to process improvements and training seasonal staff during peak seasons.
Responsibilities
- Manage daily customer inquiries and tickets, handling service issues, complaints, and claims between boat owners and renters.
- Report directly to the Team Lead while also working closely with the Head of Customer Care to coordinate trainings, support seasonal agents, and contribute to process improvements that help maintain a consistent level of service quality.
- Act as an escalation point for complex or urgent cases.
- Mediate disputes between boat owners and renters, investigating claims and negotiating fair solutions.
- Manage critical cases such as last-minute cancellations, service complaints, or boat damage, ensuring efficient resolution and clear communication.
- Prepare for high-season operations by coordinating seasonal staff training, onboarding, and analyzing end-of-season KPIs.
- Identify opportunities for product and process improvements, creating reports on user feedback and system bugs to support development teams.
Requirements
- Native in Italian or Spanish and Fluent in English
- 1+ years of previous experience in customer-facing roles is required, handling legal complaints and complex users conflicts.
- Comfortable handling challenging situations and finding creative resolutions.
- Demonstrated ability to prioritize tasks effectively, meet deadlines, and handle multiple responsibilities in a fast-paced environment.
- Thrives in a dynamic environment, especially during high-season periods with weekend shifts.
- Process-oriented and methodical: enjoys following structured workflows and continuously improving efficiency in daily operations.
- Takes satisfaction in maintaining a clean, organized ticket queue and ensuring no requests remain unresolved.
- An interest in boating or a connection to our industry is a bonus!
Benefits
- training opportunities
- lunch vouchers
- gym memberships
- team events
- Hands-On Learning
- Global Exposure
- Inspiring Workspaces
- Scale-Up Culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Director of Transportation Customer Success at Cardinal Health overseeing logistics operations and customer satisfaction. Leading a global team responsible for optimizing deliveries and managing transport systems.
Customer Engagement Specialist at LexisNexis engaging with customers to drive adoption and support retention. Collaborating with teams to influence product value propositions for legal tech solutions.
Customer Success Manager driving software adoption and customer value for Rockwell Automation. Helping high - value strategic customers achieve measurable outcomes from software and services in Australia.
Customer Success Manager ensuring successful customer adoption of software and services at Rockwell Automation in Singapore. Collaborating with teams to maximize customer satisfaction and retention.
Senior Manager for Customer Success at Salesforce, driving customer value for retail and consumer goods. Responsible for customer relationship management and success planning for enterprise clients.
Intern in Customer Success Management at plus10 optimizing industrial manufacturing processes with AI software. Engage in international projects and help train customers for software integration.
Customer Success Manager developing strong relationships with heat pump installers in the UK. Driving growth and supporting customer success while enhancing their business operations.
Director of Client Success at Redwood Logistics driving revenue growth and customer retention across enterprise transportation clients. Leading a team to optimize logistics execution and build C - suite relationships.
Customer Engagement Specialist engaging with clients and driving adoption of Practical Guidance at LexisNexis Australia. Collaborating with teams to embed solutions in user workflows with a focus on customer satisfaction.