EG
Internship in corporate client management at Erste Bank for 3 months, requiring business studies background and strong MS Office skills.
About the role
- Lead and support a team responsible for global order management and customer service
- Monitor team performance and conduct quality reviews to ensure adherence to service and process standards
- Provide coaching, feedback, and development opportunities to team members
- Collaborate with internal departments to resolve operational issues and improve processes
- Drive continuous improvement initiatives to enhance efficiency and customer satisfaction
- Ensure accurate documentation and reporting of team activities and performance metrics
- Act as a point of escalation for complex or urgent customer issues
- Foster a collaborative and inclusive team culture
- Conduct training for new hires and onboarding sessions to upskill existing team members
- Participate in hiring process including initial-level interviews
Requirements
- Proven experience in team leadership, preferably in customer service or order management
- Strong understanding of operational workflows and service delivery
- Excellent communication and interpersonal skills
- Proficiency in MS Word, Excel, and other relevant tools
- Ability to coach and develop team members effectively
- Strong problem-solving and decision-making skills
- Experience working in a fast-paced, dynamic environment
- Adaptability to changing business needs and priorities
- Ability to work UK business hours (8:00am – 5:00pm UK time)
- Office-based in Pearson Manila (Mandaluyong City)
Benefits
- Day 1 Health Care Coverage with up to 2 dependents
- Competitive Retirement Plan – Pearson doubles your contribution
- Volunteering Days and Employee Wellbeing Assistance
- Annual Pay Increase and Performance Bonus
- Office-based with option to move to hybrid working (2 days per week) after training and probation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
US
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