Managing Director leading global strategy for client experience & advisor support in Wealth Custody. Driving innovative solutions and ensuring exceptional service through diverse wealth management offerings.
About the role
- Customer Intern providing support to the customer service team by analyzing and resolving client tickets. Involvement in improving response scripts and enhancing customer experience.
Responsibilities
- Support the customer service team by assisting with the analysis and resolution of tickets received via email and WhatsApp;
- Learn and apply AI tools to support writing, organize information, suggest solutions, and optimize the support workflow;
- Track and accurately log tickets in our support platform, following defined flows and classifications;
- Assist in identifying recurring questions and contribute to the continuous improvement of our support scripts and response templates;
- Participate in team rituals, such as alignment meetings, feedback sessions, and best-practice sharing;
- Help create and update internal materials, such as FAQs, standard responses, and quick-reference guides for the team;
Requirements
- Currently enrolled in a bachelor's degree program in areas such as Business Administration, Communication, Languages, Pedagogy, or related fields;
- Good written communication skills and a strong command of formal Portuguese;
- Organized and detail-oriented in ticket recording and follow-up;
- Interest in customer experience and education-related topics;
- Collaborative attitude, curiosity, and a willingness to learn.
Benefits
- Competitive internship stipend
- Flexible working hours
- Autonomy
- Casual and pleasant work environment
- Collaborative culture
- Childcare assistance
- Meal allowance on the Caju Benefits card
- Health insurance
- Dental plan
- Transportation allowance for on-site days
- Wellhub
- Discounts on universities and courses
- A safe, inclusive environment where you can be your authentic self. We do not tolerate any form of discrimination — sexual, racial, social, religious, etc.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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