Hybrid Customer Service Intern

Posted yesterday

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About the role

  • Support the customer service team by assisting with the analysis and resolution of tickets received via email and WhatsApp;
  • Learn and apply AI tools to support writing, organize information, suggest solutions, and optimize the support workflow;
  • Track and accurately log tickets in our support platform, following defined flows and classifications;
  • Assist in identifying recurring questions and contribute to the continuous improvement of our support scripts and response templates;
  • Participate in team rituals, such as alignment meetings, feedback sessions, and best-practice sharing;
  • Help create and update internal materials, such as FAQs, standard responses, and quick-reference guides for the team;

Requirements

  • Currently enrolled in a bachelor's degree program in areas such as Business Administration, Communication, Languages, Pedagogy, or related fields;
  • Good written communication skills and a strong command of formal Portuguese;
  • Organized and detail-oriented in ticket recording and follow-up;
  • Interest in customer experience and education-related topics;
  • Collaborative attitude, curiosity, and a willingness to learn.

Benefits

  • Competitive internship stipend
  • Flexible working hours
  • Autonomy
  • Casual and pleasant work environment
  • Collaborative culture
  • Childcare assistance
  • Meal allowance on the Caju Benefits card
  • Health insurance
  • Dental plan
  • Transportation allowance for on-site days
  • Wellhub
  • Discounts on universities and courses
  • A safe, inclusive environment where you can be your authentic self. We do not tolerate any form of discrimination — sexual, racial, social, religious, etc.

Job title

Customer Service Intern

Job type

Experience level

Entry level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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