Support the customer service team by assisting with the analysis and resolution of tickets received via email and WhatsApp;
Learn and apply AI tools to support writing, organize information, suggest solutions, and optimize the support workflow;
Track and accurately log tickets in our support platform, following defined flows and classifications;
Assist in identifying recurring questions and contribute to the continuous improvement of our support scripts and response templates;
Participate in team rituals, such as alignment meetings, feedback sessions, and best-practice sharing;
Help create and update internal materials, such as FAQs, standard responses, and quick-reference guides for the team;
Requirements
Currently enrolled in a bachelor's degree program in areas such as Business Administration, Communication, Languages, Pedagogy, or related fields;
Good written communication skills and a strong command of formal Portuguese;
Organized and detail-oriented in ticket recording and follow-up;
Interest in customer experience and education-related topics;
Collaborative attitude, curiosity, and a willingness to learn.
Benefits
Competitive internship stipend
Flexible working hours
Autonomy
Casual and pleasant work environment
Collaborative culture
Childcare assistance
Meal allowance on the Caju Benefits card
Health insurance
Dental plan
Transportation allowance for on-site days
Wellhub
Discounts on universities and courses
A safe, inclusive environment where you can be your authentic self. We do not tolerate any form of discrimination — sexual, racial, social, religious, etc.
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