Customer Support Representative providing exemplary service at Card Kingdom, assisting customers in resolving issues. Engaging with multiple functions within Marketing and Online Operations to deliver support.
About the role
- Customer Intern providing support to the customer service team by analyzing and resolving client tickets. Involvement in improving response scripts and enhancing customer experience.
Responsibilities
- Support the customer service team by assisting with the analysis and resolution of tickets received via email and WhatsApp;
- Learn and apply AI tools to support writing, organize information, suggest solutions, and optimize the support workflow;
- Track and accurately log tickets in our support platform, following defined flows and classifications;
- Assist in identifying recurring questions and contribute to the continuous improvement of our support scripts and response templates;
- Participate in team rituals, such as alignment meetings, feedback sessions, and best-practice sharing;
- Help create and update internal materials, such as FAQs, standard responses, and quick-reference guides for the team;
Requirements
- Currently enrolled in a bachelor's degree program in areas such as Business Administration, Communication, Languages, Pedagogy, or related fields;
- Good written communication skills and a strong command of formal Portuguese;
- Organized and detail-oriented in ticket recording and follow-up;
- Interest in customer experience and education-related topics;
- Collaborative attitude, curiosity, and a willingness to learn.
Benefits
- Competitive internship stipend
- Flexible working hours
- Autonomy
- Casual and pleasant work environment
- Collaborative culture
- Childcare assistance
- Meal allowance on the Caju Benefits card
- Health insurance
- Dental plan
- Transportation allowance for on-site days
- Wellhub
- Discounts on universities and courses
- A safe, inclusive environment where you can be your authentic self. We do not tolerate any form of discrimination — sexual, racial, social, religious, etc.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Customer Service Representative at Hood Packaging overseeing customer orders and ensuring satisfaction in manufacturing. Requires strong communication and organizational skills with active order management.
Customer Service Representative facilitating care for veterinary clinics and their pet parents. Engaging compassionately with customers and providing efficient service in Ohio.
Customer Support Specialist providing detailed product support and customer service at Uline. Engage with customers through phone, email, and chat to enhance their experience.
Customer Support Specialist processing customer orders and addressing inquiries for Uline. Engaging with customers via phone, email, and chat while providing outstanding service.
Customer Support Representative handling EMEA customer inquiries via phone and email for calibration and repair requests. Collaborating with logistics team for service order management and problem resolution.
Mid - level Customer Success Analyst focused on ensuring client satisfaction and delivering project results. Works across media, inbound, content and design teams to manage deliverables, SLAs and performance.
Customer Service Representative providing assistance to medical product clients in USA and Canada. Processing orders and ensuring high - quality customer service.
Customer Support Specialist in a SaaS Technology Business helping users resolve issues and guiding them through product features. Strong focus on customer satisfaction and technical troubleshooting.
Customer Service Specialist handling customer (distributor) queries and ensuring order management. Collaborating with sales and sharing skills for team development while delivering excellent service.