About the role

  • Ensure effective and efficient coordination between the Company and its customers with a high level of service and support
  • Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management
  • Responsible for keying in orders, processing faxes and preparation of reports
  • Interfaces with various groups to address customer inquiries and order issues from order entry to order delivery
  • Participates in special projects and performs additional duties as required

Requirements

  • High School Diploma or GED equivalency required
  • 3+ years call center or customer service experience
  • Focus on customer account management preferred
  • Excellent oral and written communication skills
  • Good voice quality that is conversational and professional
  • Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards
  • Ability to demonstrate strong organizational and problem-solving skills
  • Ability to demonstrate strong interpersonal relationship-building skills
  • Moderate level of computer skills in Word and Excel
  • Detail-oriented with the ability to multitask, manage priorities, and manage time effectively
  • Ability to work in a fast-paced environment

Benefits

  • Company Match on 401k
  • Employee Purchase Discount
  • Tuition Reimbursement

Job title

Customer Service Representative

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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