Ensure effective and efficient coordination between the Company and its customers with a high level of service and support
Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management
Responsible for keying in orders, processing faxes and preparation of reports
Interfaces with various groups to address customer inquiries and order issues from order entry to order delivery
Participates in special projects and performs additional duties as required
Requirements
High School Diploma or GED equivalency required
3+ years call center or customer service experience
Focus on customer account management preferred
Excellent oral and written communication skills
Good voice quality that is conversational and professional
Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards
Ability to demonstrate strong organizational and problem-solving skills
Ability to demonstrate strong interpersonal relationship-building skills
Moderate level of computer skills in Word and Excel
Detail-oriented with the ability to multitask, manage priorities, and manage time effectively
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