Customer Experience Representative supporting users in utilizing Brevo's CRM platform. Handling inquiries and technical support for clients across North America.
About the role
- Performs day-to-day customer communication and order entry into the SAP system from email orders in a timely manner with speed, accuracy and professionalism.
- Answer customer inquiries regarding current and future orders.
- Provides shipment documentation to customers.
- Interacts with internal Supply and Demand team regarding order status and ship dates.
- Inform customers of any shortages with their orders or rescheduling orders.
- Responsible for product knowledge, content of customer specifications, and adhering to company policies.
- Understands processes of Whole Blood and Diagnostics plasma products, quality requirements, and adheres to Standard Operating Procedures.
- Initiates the customer complaint process and provides the details to Quality Assurance for further investigation.
- Provides follow up with customers with investigation findings and outcomes.
Requirements
- Must have excellent computer skills, including SAP, Word, Excel and PowerPoint
- Must have excellent interpersonal and communication skills.
- Explicit attention to detail is required.
- Must have excellent analytical skills, organizational skills and follow-up.
- Must have excellent problem-solving skills and ability to analyze situations in a timely manner.
- Must have ability to organize and prioritize work assignments.
- Must have ability to handle multiple priorities in a fast-paced environment.
- Must have ability to participate in multi-functional teams.
- Must have ability to establish and maintain effective working relationships and provide excellent customer service.
- Must have ability to communicate courteously with customers by phone, email, letter and face-to-face.
- Proficiency with computers.
Benefits
- Medical
- Dental
- Vision
- PTO
- up to 5% 401(K) match
- tuition reimbursement.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
SP
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