Onsite Commercial Clerk, Customer Service

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About the role

  • Receive customer complaints, process and, if necessary, forward them and coordinate with specialist departments
  • Verify incoming customer requests in BaaN (LISA) for correctness and completeness
  • Create repair requests, warranty claims, direct debits and credit memo requests in BaaN (LISA) and assign and monitor immediate actions for further processing of cases
  • Review cost estimates based on material and labor specifications
  • Prepare repair quotes and record orders
  • Monitor timely and proper order processing
  • Maintain data in the CAQ system to ensure full traceability of a case
  • Organize refurbishment processes in collaboration with suppliers

Requirements

  • Completed commercial vocational training, e.g., as an industrial clerk (m/f/d)
  • Professional experience in handling customer service orders desirable
  • Knowledge of BaaN is an advantage
  • CAQ knowledge is an advantage
  • Confident handling of ERP systems – Infor LN is an advantage
  • Good knowledge of MS Office applications
  • Very good written and spoken English
  • Additional foreign language skills advantageous
  • Team player and flexible

Benefits

  • Collegial atmosphere and uncomplicated cooperation with colleagues and business partners
  • Freedom to develop innovative solutions
  • Individual development and training opportunities
  • Fair, performance-based pay including contractual special payments
  • Good work–life balance – 30 days of vacation, flexible working hours with the option to work remotely
  • Various social benefits such as company pension scheme, staff canteen, commuting allowance
  • Employee perks & discounts, e.g., for leisure and sports, shopping, fuel and more

Job title

Commercial Clerk, Customer Service

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Professional Certificate

Tech skills

Location requirements

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