Entry level Customer Service Professional ensuring customer satisfaction through various communication methods. Interacting via phone, email, and live chat in a hybrid work environment.
GL
Hybrid Customer Service Supervisor
Posted 4 months ago
About the role
- Customer Service Supervisor leading a team in the Americas Beverage Division at Graphic Packaging. Responsible for customer service processes and team performance management.
Responsibilities
- Leading a team responsible for tactical and strategic processes to service customers.
- Ensuring integrity and sustainability through excellent data management within SAP.
- Monitoring processes and training practices.
- Aligning processes with Operations, Sales, and Support Services.
Requirements
- Bachelor’s degree preferred or equivalent work experience in related field.
- Experience and/or certification in Lean Six Sigma, 5S, Kaizen and value stream mapping preferred.
- Experience working with SAP, QlikCloud. Advanced Excel experience.
- Experience leading a team.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
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