Customer Service Advisors supporting electricity customers in Ireland through various channels. Responsible for handling customer queries and providing excellent service in the Customer Care Centre.
GL
Hybrid Customer Service Supervisor
Posted last month
About the role
- Leading a team responsible for tactical and strategic processes to service customers.
- Ensuring integrity and sustainability through excellent data management within SAP.
- Monitoring processes and training practices.
- Aligning processes with Operations, Sales, and Support Services.
Requirements
- Bachelor’s degree preferred or equivalent work experience in related field.
- Experience and/or certification in Lean Six Sigma, 5S, Kaizen and value stream mapping preferred.
- Experience working with SAP, QlikCloud. Advanced Excel experience.
- Experience leading a team.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
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