Customer Care Trainer designing and delivering training programs and materials for Contact Center. Working in a fast - growing Omnichannel Retail organization in Greece with potential for career growth.
About the role
- Customer Service Specialist at Parts Town assisting with customer inquiries and parts identification. Handling high volume interactions while maintaining exceptional customer service standards.
Responsibilities
- Assist with pricing, quote generation, parts identification, shipping, tracking, and returns
- Provide top-notch customer service while upholding high-quality standards
- Handle inbound customer interactions (50-70 phone calls/day and email)
- Process customer requests (order entry, status updates, part identification, pricing, returns, etc.)
- Collaborate with customers, manufacturers, and internal departments regarding customer needs
Requirements
- At least 1 year of experience in a face-to-face or over-the-phone customer service role
- Stellar organizational skills, multi-tasking skills, and computer skills
- Excitement about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor
- Familiarity with MS Office
- Quality, high-speed internet connection at home
- Positive, outgoing, team-spirited personality
- Proficient in English (both written and verbal); bilingual is a plus
- Available to work a schedule of M-F 12:00 PM - 9:00 PM (EST); flexibility required for training schedule of M-F 10:00 AM - 7:00 PM (EST)
Benefits
- Quarterly profit-sharing bonus
- Hybrid work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
- Health insurance
- 401k/401k match
- Employee assistance programs
- Time away
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Care Coordinator managing inquiries at Life Fitness, a successful fitness equipment manufacturer. Responsibilities include order processing and technical issue analysis while collaborating with various teams.
Customer Support Representative managing inquiries and orders in SAP for global customers. Engaging with clients and teams in both German and English to facilitate order processes and solutions.
Customer Service & Sales Representative engaging customers through various channels for Stokke in Slovakia. Fluent in Italian and English, offering professional customer support and achieving sales targets.
Customer Care Specialist assisting clients with inquiries and issues regarding Trading 212's products and services. Striving to maintain high customer satisfaction and service standards.
Customer Experience Manager driving high - level performance and satisfaction at Lovehoney Group through customer insights and solutions. Collaborating with leadership to enhance customer experience.
Customer Experience Manager for Lovehoney, improving customer satisfaction in a hybrid work model. Partner with senior leadership, leveraging innovative strategies in the retail sector.
Customer Service Representative providing support for customers of Advanced Vision Technologies. Handling inquiries, processing orders, and ensuring quality service in a healthcare environment.
Teamleiter Kundenservice leading a growing customer service team at flaixible GmbH. Focusing on coaching and development to achieve KPIs and quality standards.
Trading Support Agent providing exceptional customer service for financial market clients. Handling inquiries, complaints, and providing information about products via phone and email.