Customer Experience Agent managing customer inquiries at a digital finance company. Involves resolving issues, providing support, and maintaining customer relationships in Manchester.
About the role
- Customer Service Specialist at Parts Town assisting with customer inquiries and parts identification. Handling high volume interactions while maintaining exceptional customer service standards.
Responsibilities
- Assist with pricing, quote generation, parts identification, shipping, tracking, and returns
- Provide top-notch customer service while upholding high-quality standards
- Handle inbound customer interactions (50-70 phone calls/day and email)
- Process customer requests (order entry, status updates, part identification, pricing, returns, etc.)
- Collaborate with customers, manufacturers, and internal departments regarding customer needs
Requirements
- At least 1 year of experience in a face-to-face or over-the-phone customer service role
- Stellar organizational skills, multi-tasking skills, and computer skills
- Excitement about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor
- Familiarity with MS Office
- Quality, high-speed internet connection at home
- Positive, outgoing, team-spirited personality
- Proficient in English (both written and verbal); bilingual is a plus
- Available to work a schedule of M-F 12:00 PM - 9:00 PM (EST); flexibility required for training schedule of M-F 10:00 AM - 7:00 PM (EST)
Benefits
- Quarterly profit-sharing bonus
- Hybrid work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
- Health insurance
- 401k/401k match
- Employee assistance programs
- Time away
Job title
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Experience level
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