Customer Service Coordinator providing support from home for Capital One's High Value Specialty Servicing team. Focused on customer service, team collaboration, and effective communication skills.
UI
Hybrid Customer Service Specialist
Posted 3 months ago
About the role
- Customer Service Specialist providing support for inquiries, orders, and product availability at Unichem USA. Responsible for maintaining customer satisfaction and processing orders accurately.
Responsibilities
- Maintaining a high level of professionalism with customers while working to establish a positive rapport.
- Responsible for responding to customer inquiries by email, phone, and fax.
- Processing customer purchase orders and resolving documentation or claim requests.
- Accurately collect information required by individual programs and update databases.
- Establish relationships with cross-functional partners to address and resolve customer issues.
- Responsible for generating and responding to requests for purchase orders and shipment tracking.
- Answer product questions from customers or consumers according to company policy.
- Exhibit effective communication and tele-management skills.
Requirements
- Bachelor’s degree in business, communications, marketing or other related field.
- A minimum of 1-3 years of general customer service experience, preferably in pharmaceutical/healthcare industry.
- Experience working with enterprise software systems preferred (SAP & IContracts).
- Effective communicator across different mediums (oral, written, face-to-face, and remotely).
- Proficiency in a variety of computer applications to include Excel, PowerPoint, and Word.
- Must have working knowledge of formulas in Excel to handle and analyze a significant amount of data.
- Excellent attention for detail, record keeping, and organizational skills.
- Demonstrated ability to work well with others in a team-based environment.
- Bilingual (Spanish) experience a plus.
Benefits
- A competitive salary.
- An annual bonus linked to performance, the company and you.
- On-the-job experience and formal and informal training and development.
- Health and wellbeing programs to take care of your physical and mental health.
- Generous 401k matching program and annual performance and merit evaluations.
- Flexible work schedule and remote work based on your work schedule.
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