Operational Support Specialist overseeing operational processes for CMMS tracking at Vantage Data Centers. Developing workflows and providing ongoing support to Site Operations teams in a hybrid environment.
UI
Hybrid Customer Service Specialist
Posted 2 months ago
About the role
- Customer Service Specialist providing support for inquiries, orders, and product availability at Unichem USA. Responsible for maintaining customer satisfaction and processing orders accurately.
Responsibilities
- Maintaining a high level of professionalism with customers while working to establish a positive rapport.
- Responsible for responding to customer inquiries by email, phone, and fax.
- Processing customer purchase orders and resolving documentation or claim requests.
- Accurately collect information required by individual programs and update databases.
- Establish relationships with cross-functional partners to address and resolve customer issues.
- Responsible for generating and responding to requests for purchase orders and shipment tracking.
- Answer product questions from customers or consumers according to company policy.
- Exhibit effective communication and tele-management skills.
Requirements
- Bachelor’s degree in business, communications, marketing or other related field.
- A minimum of 1-3 years of general customer service experience, preferably in pharmaceutical/healthcare industry.
- Experience working with enterprise software systems preferred (SAP & IContracts).
- Effective communicator across different mediums (oral, written, face-to-face, and remotely).
- Proficiency in a variety of computer applications to include Excel, PowerPoint, and Word.
- Must have working knowledge of formulas in Excel to handle and analyze a significant amount of data.
- Excellent attention for detail, record keeping, and organizational skills.
- Demonstrated ability to work well with others in a team-based environment.
- Bilingual (Spanish) experience a plus.
Benefits
- A competitive salary.
- An annual bonus linked to performance, the company and you.
- On-the-job experience and formal and informal training and development.
- Health and wellbeing programs to take care of your physical and mental health.
- Generous 401k matching program and annual performance and merit evaluations.
- Flexible work schedule and remote work based on your work schedule.
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