Technician in test validation and customer support at FDI company, working on access control and intercom products. Conducting tests, analyzing results, and providing technical assistance to clients.
UI
Hybrid Customer Service Specialist
Posted 5 months ago
About the role
- Customer Service Specialist providing support for inquiries, orders, and product availability at Unichem USA. Responsible for maintaining customer satisfaction and processing orders accurately.
Responsibilities
- Maintaining a high level of professionalism with customers while working to establish a positive rapport.
- Responsible for responding to customer inquiries by email, phone, and fax.
- Processing customer purchase orders and resolving documentation or claim requests.
- Accurately collect information required by individual programs and update databases.
- Establish relationships with cross-functional partners to address and resolve customer issues.
- Responsible for generating and responding to requests for purchase orders and shipment tracking.
- Answer product questions from customers or consumers according to company policy.
- Exhibit effective communication and tele-management skills.
Requirements
- Bachelor’s degree in business, communications, marketing or other related field.
- A minimum of 1-3 years of general customer service experience, preferably in pharmaceutical/healthcare industry.
- Experience working with enterprise software systems preferred (SAP & IContracts).
- Effective communicator across different mediums (oral, written, face-to-face, and remotely).
- Proficiency in a variety of computer applications to include Excel, PowerPoint, and Word.
- Must have working knowledge of formulas in Excel to handle and analyze a significant amount of data.
- Excellent attention for detail, record keeping, and organizational skills.
- Demonstrated ability to work well with others in a team-based environment.
- Bilingual (Spanish) experience a plus.
Benefits
- A competitive salary.
- An annual bonus linked to performance, the company and you.
- On-the-job experience and formal and informal training and development.
- Health and wellbeing programs to take care of your physical and mental health.
- Generous 401k matching program and annual performance and merit evaluations.
- Flexible work schedule and remote work based on your work schedule.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Retail Sales Consultant role at Telstra enhancing customer experience through tech solutions. Collaborate with team to meet sales targets in a dynamic retail environment.
Retail Sales Consultant at Telstra focusing on delivering outstanding customer service and transforming the telecommunications experience. Empowering customers and providing tailored solutions in - store.
Customer Service Agent assisting passengers with airport operations in Sarasota, Florida. Responsibilities include reservations, baggage handling, and compliance with security protocols.
Bilingual Technical Customer Service Agent providing support via calls and emails for pharmacy clients. Managing and resolving issues through professionalism in a fast - paced environment.
Customer Service Administrator supporting NHS, long - term care facilities, and private individuals with outstanding service and administrative support.
Customer Service Representative ensuring cleanliness and sanitation. Performing janitorial duties and collaborating with team for effective operations.
Customer Support Analyst managing corporate events and food supplier contracts in São Paulo. Ensuring quality service delivery for client satisfaction in a hybrid work model.
Customer Care Consultant at Prima providing professional and human support for motor insurance queries. Growing with the company while offering customer support through various communication channels.
Loss Prevention Associate at TJ Maxx preventing theft and ensuring store safety. Supports a vibrant team and contributes to a positive customer shopping experience in the store.