Customer Service Coordinator providing support from home for Capital One's High Value Specialty Servicing team. Focused on customer service, team collaboration, and effective communication skills.
About the role
- Customer Advisor optimizing customer journey from construction to operation for a leading construction firm. Engaging clients with sustainable energy solutions and ensuring high service standards.
Responsibilities
- Begeleiden van de klantreis van bouwfase tot exploitatie.
- Eerste aanspreekpunt voor klanten, makelaars en beleggers.
- Informatie verschaffen over duurzame energievoorzieningen, facturering en contracten.
- Zorg dragen voor goede klantenservice en helpen bij ingewikkelde vragen of problemen.
- Organiseren van webinars en klantbijeenkomsten om proactief in te spelen op klantvragen.
Requirements
- Een opleiding op minimaal MBO-4 niveau.
- Meerdere jaren ervaring in het ondersteunen van klanten bij vragen en klachten.
- Probleem van de klant helder krijgen en de juiste oplossing bieden.
- Samenwerken met andere collega’s en komen met nieuwe ideeën en initiatieven.
- Fulltime beschikbaar (40 uur per week).
- Goede beheersing van de Nederlandse taal.
Benefits
- 38 vrijdag dagen: 25 vakantiedagen en 13 ADV-dagen.
- Laptop en smartphone.
- Een reiskostenvergoeding van € 0,23 per kilometer.
- Een dynamische werkomgeving waarin ontwikkeling, innovatie en samenwerking centraal staan.
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