Customer Service Coordinator providing support from home for Capital One's High Value Specialty Servicing team. Focused on customer service, team collaboration, and effective communication skills.
About the role
- Sales Support Specialist managing administrative duties and patient benefit investigations at BioPlus Specialty Pharmacy. Assisting physician offices and maintaining documentation for medication delivery processes.
Responsibilities
- Completes administrative duties for efficient operations
- Notifies physician offices of the outcome of patient benefit investigations
- Triages prescriptions to in-network pharmacy if unable to be filled through internal channels
- Assists physician offices with prior authorization submissions and follows up with health plans and/or physician offices to obtain authorization
- Works with mandated in-network pharmacies to obtain order status
- Follows all brand drug specific program steps and documents
- Supports all activities in the delivery of medications such as assisting the center in obtaining missing documentation and communicating information to physician offices
- Maintains client relationship management (CRM) and electronic medical records (EMR) and other documentation
- Answers and routes phone calls for sales staff
Requirements
- Requires a High School diploma or a GED equivalent
- Minimum of 1-year administrative experience
- Specialty Pharmacy experience preferred
- Prior Authorization experience preferred
- Call center experience preferred
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Remote work options
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