Customer Service Coordinator providing support from home for Capital One's High Value Specialty Servicing team. Focused on customer service, team collaboration, and effective communication skills.
About the role
- Kundenbetreuer/in at Vaudoise ensuring customer satisfaction through various communication channels. Providing information and support in the insurance sector with focus on online customers.
Responsibilities
- You convey a positive and welcoming image of Vaudoise
- You inform customers by phone, email, or chat about Vaudoise’s and our partners’ assistance and insurance services
- You support online customers (motor vehicle policies, customer portal, etc.)
- You answer calls from Vaudoise agencies
- You coordinate customer inquiries with the relevant contacts
- You act as the first point of contact for customer support
Requirements
- Swiss Federal VET Certificate (EBA) or Federal VET Diploma (EFZ) in a commercial/administrative field
- Initial successful experience in a comparable role
- Swiss German as native language
- Very good knowledge of French
- Basic knowledge of the insurance industry (advantage)
Benefits
- A pleasant working environment in a cooperative company that has been repeatedly voted one of the best employers
- Numerous social benefits, including flexibility in work organization
- A dynamic and passionate team
- Employee wellbeing as the top priority
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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