Customer Service Coordinator providing support from home for Capital One's High Value Specialty Servicing team. Focused on customer service, team collaboration, and effective communication skills.
LT
Hybrid Trading Support Agent – Customer Support
Posted 4 hours ago
About the role
- Support Agent responsible for customer inquiries and issues in the financial market. Offering excellent service without sales conversation requirements.
Responsibilities
- You are responsible for providing excellent customer service to our clients.
- This includes handling customer inquiries and complaints.
- Providing information about our products and services and resolving customer issues via phone and email.
- There are no sales calls — customers contact you; this is not a sales role.
Requirements
- You have prior experience in telephone-based customer service.
- Experience in a bank or in financial services is a plus but not required.
- You have an interest in international financial markets and financial products.
- You have excellent written and spoken German.
- English skills are an advantage.
- You are comfortable using a PC and have a strong affinity for internet and software.
Benefits
- Attractive compensation
- Several weeks of structured onboarding with tailored training on our trading platform and financial products provided by our in-house trainer, plus comprehensive practical training with a personal mentor
- Free snacks, fresh fruit & vegetables, beverages, and a daily hot lunch prepared by our chef — catering to meat-eaters, vegetarians, and vegans
- Annual training budget of up to €2,000 for professional development relevant to your role
- Company-subsidized in-house language courses by LYNX at very favorable rates
- 45% contribution towards the company pension scheme
- Discounts with Urban Sports Club
- Local and international summer and Christmas celebrations, as well as regular team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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