Customer Advisor optimizing customer journey from construction to operation for a leading construction firm. Engaging clients with sustainable energy solutions and ensuring high service standards.
GM
Onsite Junior Customer Service Agent – international language school
Posted 4 hours ago
About the role
- Junior Customer Service Agent for a modern language school in Berlin handling student inquiries and administrative tasks while providing support via email and phone.
Responsibilities
- Handle inquiries from our students via email and phone across Berlin and work at the school's reception on Warschauer Straße
- Sell coursebooks and teaching materials
- Perform administrative tasks such as planning the course schedule
- Maintain student/customer data and associated documentation
- Proactively ensure student satisfaction
Requirements
- At least 1 year of professional experience in customer service and/or administrative roles
- Strong service orientation and enjoyment working with adult language learners
- Organized and structured approach to work
- Good English skills; German at least B2 level
- Excellent communication skills and confidence handling email correspondence in English
- Proficient with PC and Microsoft Office applications
Benefits
- Subsidized BVG public transport pass
- Subsidy for corporate fitness via eGym
- Free coffee, fresh fruit on-site, and snacks
- Employee discounts for restaurants, events, and more
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