Product Operations team member at Outreach supporting execution of core business and strategic initiatives. Coordinating cross - functional projects to ensure alignment and operational excellence.
About the role
- Licensed Insurance Customer Service Representative at The Montgomery Agency providing client support for insurance policies. Collaborating with team to resolve inquiries and claims for excellent customer experience.
Responsibilities
- Provide exceptional customer service to our policyholders, addressing their inquiries and requests promptly and accurately.
- Assist clients in understanding their insurance policies, explaining coverage details, and answering any questions they may have.
- Process policy changes and endorsements with attention to detail and accuracy.
- Collaborate with other team members to resolve customer issues and ensure a seamless customer experience.
- Build and maintain relationships with our policyholders, demonstrating empathy, patience, and professionalism at all times.
- Assist in customer claims processing and resolution.
Requirements
- Excellent verbal and written communication/interpersonal skills.
- Property & Casualty License or be willing to obtain insurance license quickly.
- Dependable, honest, and hardworking.
- Straight-forward communicator with empathy and compassion.
- Ability to work independently and as a team member.
- Strong organizational skills, attention to detail and ability to multi-task.
- Passionate about relationship building, genuinely caring and driven to fulfill customers’ needs.
Benefits
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Signing bonus
- 401(k)
- Health insurance
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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