Hybrid Customer Service Representative

at Grainger

• Job title: Customer Service Representative
• Job type: Full Time
• Experience level: Junior
• Salary: $20 - $21 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Tempe, United States

About the role

• Customer Service Representative managing inbound calls for Grainger, delivering quality customer service and resolving inquiries. Joining a collaborative team to contribute to customer satisfaction and success.

Responsibilities

• Handle a high volume of inbound calls - delivering quality customer service with professionalism, empathy, and efficiency
• Quickly navigate multiple computer screens, software programs, and databases to resolve inquiries
• Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns
• Problem-solve independently, using critical thinking and available resources to deliver fast, accurate resolutions
• Collaborate daily in a positive, team-based environment committed to doing business with ethics and integrity
• Maintain attention to detail while managing complex or time-sensitive customer issues
• Communicate clearly via phone and written messages

Requirements

• High School diploma or equivalent
• Minimum 1 year of customer service experience.
• High-volume inbound call center experience preferred but not required
• A passion for delivering exceptional customer service and creating a positive experience for every customer
• Ability to thrive in a fast-paced, dynamic environment
• Ability to problem-solve and make decisions with attention to detail
• A continuous improvement mindset, open to coaching and receiving feedback
• Proven ability to learn new technology and software quickly
• Comfortable navigating multiple programs and screens simultaneously
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Experience with Customer Relationship Management (CRM) systems and SAP a plus
• A secure, quiet workspace
• High-speed internet with minimum speeds of 15 Mbps download / 5 Mbps upload, ping under 80ms

Benefits

• Medical, dental, vision, and life insurance coverage starts on day one of employment.
• Access to up to 50% of your paycheck based on hours worked before payday.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, parental leave, and other benefits.
• Safety shoes provided (where applicable).