Tier 3 Production Support Specialist providing technical support in healthcare technology. Enhancing customer experience by addressing software - related inquiries and issues across the production environment.
About the role
- Customer Service Representative supporting electric cars in Spanish & Portuguese. Handling inbound customer calls and ensuring resolution of inquiries within SLA.
Responsibilities
- Handle inbound calls from customers (via phone, email, voice email, chat, whatsapp, RRSS or other communication channels) and resolve user requests
- Record call details in call management systems and provide response and resolution within the SLA
- Keep informed of product and service updates by showing expertise to serve customers
- Escalate potential service issues to the management team
- Ensure that the contractual SLA is maintained
Requirements
- Are proficient or bilingual in Spanish and are fluent in Portuguese. English is a plus.
- You have user level computer skills in Windows/MS Office
- You have customer service skills: ability to listen and understand the needs of customers
- You have the ability to take ownership of calls and progress to resolution or escalate the call to resolution
- You have excellent oral and written communication skills
Benefits
- Full - time 39 hours/week permanent contract: Monday to Friday 08:00-15:00 (20 min. break), Saturday 08:00-16:00 (twice per month)
- Full paid training on the company and the project you'll be working on
- Career development programs and specialized courses
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