Customer Care Trainer designing and delivering training programs and materials for Contact Center. Working in a fast - growing Omnichannel Retail organization in Greece with potential for career growth.
About the role
- Customer Service Representative supporting electric cars in Spanish & Portuguese. Handling inbound customer calls and ensuring resolution of inquiries within SLA.
Responsibilities
- Handle inbound calls from customers (via phone, email, voice email, chat, whatsapp, RRSS or other communication channels) and resolve user requests
- Record call details in call management systems and provide response and resolution within the SLA
- Keep informed of product and service updates by showing expertise to serve customers
- Escalate potential service issues to the management team
- Ensure that the contractual SLA is maintained
Requirements
- Are proficient or bilingual in Spanish and are fluent in Portuguese. English is a plus.
- You have user level computer skills in Windows/MS Office
- You have customer service skills: ability to listen and understand the needs of customers
- You have the ability to take ownership of calls and progress to resolution or escalate the call to resolution
- You have excellent oral and written communication skills
Benefits
- Full - time 39 hours/week permanent contract: Monday to Friday 08:00-15:00 (20 min. break), Saturday 08:00-16:00 (twice per month)
- Full paid training on the company and the project you'll be working on
- Career development programs and specialized courses
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Care Coordinator managing inquiries at Life Fitness, a successful fitness equipment manufacturer. Responsibilities include order processing and technical issue analysis while collaborating with various teams.
Customer Support Representative managing inquiries and orders in SAP for global customers. Engaging with clients and teams in both German and English to facilitate order processes and solutions.
Customer Service & Sales Representative engaging customers through various channels for Stokke in Slovakia. Fluent in Italian and English, offering professional customer support and achieving sales targets.
Customer Care Specialist assisting clients with inquiries and issues regarding Trading 212's products and services. Striving to maintain high customer satisfaction and service standards.
Customer Experience Manager driving high - level performance and satisfaction at Lovehoney Group through customer insights and solutions. Collaborating with leadership to enhance customer experience.
Customer Experience Manager for Lovehoney, improving customer satisfaction in a hybrid work model. Partner with senior leadership, leveraging innovative strategies in the retail sector.
Customer Service Representative providing support for customers of Advanced Vision Technologies. Handling inquiries, processing orders, and ensuring quality service in a healthcare environment.
Teamleiter Kundenservice leading a growing customer service team at flaixible GmbH. Focusing on coaching and development to achieve KPIs and quality standards.
Trading Support Agent providing exceptional customer service for financial market clients. Handling inquiries, complaints, and providing information about products via phone and email.