Hybrid Customer Service Representative, Spanish & Portuguese

Posted last month

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About the role

  • Handle inbound calls from customers (via phone, email, voice email, chat, whatsapp, RRSS or other communication channels) and resolve user requests
  • Record call details in call management systems and provide response and resolution within the SLA
  • Keep informed of product and service updates by showing expertise to serve customers
  • Escalate potential service issues to the management team
  • Ensure that the contractual SLA is maintained

Requirements

  • Are proficient or bilingual in Spanish and are fluent in Portuguese. English is a plus.
  • You have user level computer skills in Windows/MS Office
  • You have customer service skills: ability to listen and understand the needs of customers
  • You have the ability to take ownership of calls and progress to resolution or escalate the call to resolution
  • You have excellent oral and written communication skills

Benefits

  • Full - time 39 hours/week permanent contract: Monday to Friday 08:00-15:00 (20 min. break), Saturday 08:00-16:00 (twice per month)
  • Full paid training on the company and the project you'll be working on
  • Career development programs and specialized courses

Job title

Customer Service Representative, Spanish & Portuguese

Job type

Experience level

Mid levelSenior

Salary

€18,978 per year

Degree requirement

High School Diploma

Location requirements

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