Sales Support Specialist supporting partners and account managers in contract processing at DLL. Ensuring timely and accurate documentation with attention to detail in a hybrid working environment.
CI
Hybrid Customer Service Representative, Italian – English, Part-Time Afternoon
Posted 5 months ago
About the role
- Customer Service Representative ensuring excellent customer experience for New Balance products through various communication channels. Collaborating effectively and resolving inquiries with a customer-centric approach.
Responsibilities
- Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skilfully and professionally.
- Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions.
- Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.
- Product expertise: Develop a deep understanding of our client's products and services.
- Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings.
- Brand advocacy: Embody our company values and act as a brand ambassador in all interactions.
Requirements
- Fluency in Italian: Demonstrated by exceptional grammar and spelling.
- Advanced English Proficiency: Excellent written and spoken English communication.
- Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service.
- Empathetic Communication: Ability to handle sensitive calls with empathy and understanding.
- Strong Administrative Skills: Meticulous attention to detail and strong administrative skills.
- Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.
Benefits
- Start Date: November 2025
- Hours: 25 hours/week
- Work Schedule: Rotative schedule from Monday to Sunday between 9:00 am & 8:00 pm.
- Salary: €11,595.34 gross per year
- Holidays: 24 working holidays (pro-rata)
- Work Model: Hybrid (6 days per month at the office)
- Training: 8 days of office based training from Monday to Friday from 10:00 am to 7:00 pm
- Office Location: Barcelona (La Sagrera)
- Additional Perks:
- Career Growth: Ongoing training and development
- Well-being Support: Confidential counselling and resources
- Perks & Discounts: Exclusive offers and rewards.
- Health Benefits: Discounted health insurance.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Customer Service Representative working with customers and internal departments at Bloomsbury. Responsible for order processing, technical support, and ensuring customer satisfaction.
Customer Experience Agent handling inquiries from Italian - speaking customers via phone, email, and social media. Resolving complaints and supporting buying processes in a customer - centric role.
Customer Care Consultant responsible for providing exceptional service in a global e - commerce platform. Collaborating with various departments while ensuring customer satisfaction through various communication channels.
Global Technical Sales Support Specialist at GEWISS supporting pre - sales activities with technical solutions. Collaborating with international teams to ensure competitive and accurate technical offers.
Product Manager at Abbott responsible for enhancing customer experience within the healthcare sector. Overseeing AI - driven call center solutions and collaborating with cross - functional teams.
Sr Customer Experience Representative at Ingram Micro facilitating sales enablement and customer experience through platform expertise and customer engagement. Role involves collaborating with sales teams to drive outcomes for aligned customers.
Customer Service Representative I assisting with child support cases at the Florida Department of Revenue. Focusing on customer support through various channels for better case management.
Entry level Customer Service Representative providing solutions to client inquiries for Citi. Assisting clients efficiently while ensuring compliance with regulations and company policies.
PL
Bilingual Customer Service Representative for claims team providing support to customers. Requires call handling and documentation tasks with hybrid work opportunity.