Lead a Customer Experience team at Rain, a fintech company focusing on improving customer interactions. Coach and develop CX Associates while driving operational excellence.
About the role
- Bilingual Customer Service Representative handling queries for US and Canadian clients. Focused on providing timely and professional customer service in the insurance sector.
Responsibilities
- Talk with customers, agents and clients by phone and/or web to answer insurance related questions regarding the customer’s account.
- Follow-up to ensure accuracy of information and timely response.
- Assist customers with problem resolution to meet all insurance requirements.
- Process policies and related documents to ensure accurate flow through the processing system.
- Provide assistance to other departments as needed.
- Maintain security and confidentiality of information.
Requirements
- High school diploma or equivalent required
- Must have at least six months of customer service-related experience
- Must be fluent in English and Spanish (speaking, spelling, and grammar)
Benefits
- Medical, Dental, Vision insurance
- Disability and Life insurance
- Retirement savings
- Paid time off
- Paid holidays
Job title
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Experience level
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Degree requirement
Location requirements
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