Customer Service Advisors supporting electricity customers in Ireland through various channels. Responsible for handling customer queries and providing excellent service in the Customer Care Centre.
About the role
- Help customers solve their problems through chat, email, and MS Teams
- Provide concierge-level care and support to customers
- Work with back-office teams to handle escalations
- Learn the ropes and get set up with one client on production in the first month
- Multitask and provide interactive solutions while treating customers well
- Interact with various people on a range of problems
Requirements
- 0-1 year experience in customer service or technical support role
- Flexible to work in Voice and Chat Process
- Willingness to Work from Office as per Hybrid Work Model
- Windows 10 troubleshooting
- Excellent communication skills
- Customer service skills
- Experience working with Windows, Mac, or Linux operating systems (preferred)
- Troubleshooting and problem-solving expertise (preferred)
- Support help desk experience (preferred)
- Customer support experience (preferred)
- Experience modifying approaches and adapting to customer needs (preferred)
Benefits
- State-of-the-art resources
- Access to industry-leading learning programs
- Volunteering and giving platform for personal and professional impact
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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