Customer Service Representative handling compassionate aftercare services for pets at Gateway Services. Building relationships with veterinary clinics and ensuring exceptional service to pet parents.
About the role
- CSR role connecting veterinary clinics with pet aftercare services. Building relationships, handling pets, and managing service delivery.
Responsibilities
- Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service
- Build trusted relationships with clinic staff and families through empathy, respect, and professionalism
- Safely handle pets in the aftercare process with dignity and care
- Manage customer needs and solve problems effectively
- Support Gateway’s reputation for exceptional service in every interaction
- Educate veterinary clinic staff on company services, policies, and procedures to enhance their experience and optimize operations
- Address any inquiries or concerns raised by clinic employees regarding service quality and operational efficiency.
- Ensure clinics receive prompt and professional support for all their pet aftercare needs.
Requirements
- High school diploma or GED required as minimum
- Prior experience in customer service, account management, or sales/route sales is highly desirable.
- Proficiency in CRM systems and sales tracking tools.
- Ability to work early morning hours, weekends, and holidays as needed.
- Basic math and computer skills for order placement and inventory tracking.
- Valid driver’s license with a clean driving record.
Benefits
- Pay range : $19.00–$23.00/hr + overtime eligibility
- Employee referral program – bring great people into our family and earn rewards
- Medical, Dental, and Vision Plans with low co-pays designed to support you and your family
- Company-paid Life, AD&D and LTD insurance for all full-time employees.
- Critical Illness, Accident, and Pet Insurance available as voluntary benefits
- 401(k) with employer match – we invest in your future
- Great Hearts and Minds Program – limited annual subsidy for your dependents’ education
- Tuition assistance – up to $2,000 for approved education courses
- Grow with Gateway Program – access to in-house learning and development for your career goals including the Gateway Management Advancement program (G-MAP)
- Established Talent Management practices allows our employees to thrive and grow while in our employ
- Employee wellness and support programs accessible in an established Employee Assistance Program
- Paid holidays and PTO so you can rest, recharge, and enjoy time with family
- Physical activity - Not built to sit behind a desk, don't worry this role will get you out and about doing some physical activity
- Opportunity to do something meaningful with your life - Support others in their time of need.
- And most importantly: the chance to be part of a team that makes a real difference for pets, pet parents, and the communities we serve.
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