Customer Service Director leading teams and enhancing customer experience across 5K stores. Driving sales growth in Mexico and implementing omnichannel strategies for service excellence.
About the role
- Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
- Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
- Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
- Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalized solutions.
- Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships.
Requirements
- Excellent Communication: Fluent in German with exceptional grammar and spelling.
- Strong English Proficiency: Fluency in both written and spoken English.
- Customer-Centric Approach: A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.
- Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
- Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively.
Benefits
- Start Date: ASAP
- Contract: Temporary
- Hours: 39h/week
- Work Schedule: Monday to Friday from 9:00 am to 6:00 pm
- Salary: €18,095 gross per year
- Holidays: 24 calendar holidays / 2 accrued days per month
- Work Model: Hybrid (6 days per month at the office)
- Training: 2 weeks of office based training, from Monday to Friday - 9:00 am to 6:00 pm
- Office Location: Barcelona (La Sagrera)
- Career Growth: Ongoing training and development.
- Well-being Support: Confidential counselling and resources.
- Perks & Discounts: Exclusive offers and rewards.
- Health Benefits: Discounted health insurance.
- Skill Development: LinkedIn learning and certifications.
- Referral Program: Bring a friend and get a referral bonus.
Job title
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Degree requirement
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