Customer Service Representative responsible for inbound and outbound calls for Ford Credit. Building customer relationships and ensuring satisfaction in the call center environment.
About the role
- Customer Service Representative in Motorcycle customer call center, providing quality support via phone, email, and chat for customers and insureds with a focus on timely resolution.
Responsibilities
- Provide outstanding customer service by responding to inbound calls
- Handle a high volume of phone calls from customers
- Perform pre-underwriting screening
- Verify coverage, evaluate submitted bills, and authorize payments
- Advise customers of billing policies and procedures and process policy changes
- Resolve customer inquiries and maintain customer relations
- Complete administrative tasks and input customer information into databases for documentation
Requirements
- High School Diploma
- Good human relations skills to deal effectively with customer issues in a professional manner
- Knowledge of how to use a computer, keyboard skills, and familiarity with software applications such as Excel and Word
- Ability to meet or exceed attendance requirements
- Basic critical thinking, creativity, and problem-solving skills
- Previous Call Center experience is preferred
- Bilingual (English-Spanish) a plus
Benefits
- Flexibility through a scheduled Hybrid work model
- Meal Subsidy available for associates who report to an office
- 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
- Continue your education and career development through Sentry University (SentryU)
- Tuition Reimbursement program
- Generous Paid-Time Off plan
- Volunteer-Time off
- Group Medical, Dental, Vision, Life insurance
- Parental leave
- Health and Wellness benefits
- Well-being and Employee Assistance programs
- Sentry Foundation gift matching program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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