Sachbearbeiter/in Kundenservice und Lagerlogistik im Bereich Lagerverwaltung für ein Logistikunternehmen. Effiziente Kommunikation und operative Prozesse im Lager.
About the role
- Customer Service Manager leading customer service teams for BASF, focusing on Order-to-Cash processes. Coaching and developing employees to enhance service quality and efficiency at BASF.
Responsibilities
- Disciplinary and operational leadership of a team of customer service employees responsible for the Order-to-Cash proces
- Coaching, developing and supporting the team to ensure capabilities and service deliverables fit with customer requirements
- Evaluating overall performance by analyzing data and statistics (monthly reports and KPI’s) to ensure continuous improvement of service quality, staff efficiency and effectiveness
- Accountability for the quality of the service provided in accordance with BASF’s internal standards and rules
- Driving customer focus and continuously improving customer satisfaction
- Consistent implementing of service standardization and process/service automation, as well as initiating and executing of defined measures to increase efficiency, ensuring a continuous improvement process, including best practices along the supply chain processes
- Collaborating and exchange with internal interface partners and other business units
- Ensuring the onboarding of new employees; regular professional exchange with the team; continuous development of employees to improve quality and support new team structures
- Driving innovation – drive local activities with focus on business process excellence, efficiency and digitalization
- Ensuring EHS standards for employees within the team
Requirements
- Degree in Business Administration or a comparable qualification
- At least 3 years of experience in a comparable leadership position, or substantial professional experience in customer service
- Strong service orientation and enthusiasm for identifying the best solutions for our customers
- In-depth knowledge in customer service and/or export logistics, as well as a strong understanding of Order-to-Cash processes
- Proficient in common MS Office applications and SAP/R3-Cobalt
- Experienced in Change management/Transformation skills/Drive Innovation
- Effective communication Collaboration for achievements
- Advanced in English and German (leading discussions, conducting negotiations)
Benefits
- life insurance
- co-financing of MultiSport card
- remote work allowance
- training & development programs
- Company Social Benefits Fund
- VIP medical care
- lunch card
- commuting allowance
- EAP Employee Assistance Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Administrator processing customer orders for Teleflex. Requires fluency in Spanish and/or Portuguese along with experience in a fast - paced environment.
Application Support Specialist in IT for energy market, optimizing data analysis workflows and supporting internal partners. Seeking motivated team players with a strong tech background and German fluency.
Sales Support Representative supporting stores across Adelaide, enhancing product visibility and fostering relationships with store teams. Working part - time, part of a family - friendly culture at Simplot.
Operations Support Specialist managing compliance and calibration of test equipment for GE HealthCare. Ensuring service delivery and quality with proactive vendor management in New York City.
Customer Service Director at Gofor Delivers improving operational efficiencies and customer experience within hybrid logistics. Collaborating with sales and operations to drive success across processes.
Customer Service Representative providing support for customer enquiries in the QVC UK Contact Centre. Working evenings and supporting a team to drive brand advocacy and success.
Customer Service Representative supporting QVC's Customer Care Team in Knowsley. Handling inbound calls and resolving customer inquiries with professional training and a supportive environment.
Customer Service Representative responsible for managing customer relationships and processing requests. Collaborating with departments for efficient order handling and timely issue resolution.
Customer Service Representative maintaining professional customer relationships and processing inquiries at Arcadia Cold Storage. Coordinating operations and ensuring accurate inventory management.