Account Support Specialist handling service requests and report generation for CEVA Logistics. Collaborating with various departments and using data analysis to improve internal processes.
About the role
- Customer Service Manager overseeing the customer service department at Univar Solutions in Mexico City. Driving improvements in service levels and managing customer accounts effectively.
Responsibilities
- Lead, mentor, and develop the customer service team to deliver high-quality service.
- Oversee order processing, from order entry to delivery, ensuring accuracy and timeliness.
- Manage customer accounts, addressing inquiries, complaints, and escalations promptly and effectively.
- Collaborate closely with Sales, Operations and Transportation teams to ensure smooth order fulfillment.
- Monitor KPIs and implement improvements as needed.
- Ensure compliance with all relevant regulations.
- Maintain strong customer relationships through proactive communication and service excellence.
- Provide regular reporting to senior management on customer service performance and trends.
Requirements
- Bachelor’s degree in Business Administration, Supply Chain, or related field (or equivalent experience).
- 5+ years of experience in customer service, with at least 2 years in a supervisory or management role.
- Highly analytical mindset with strong skills in data interpretation and reporting.
- Advanced proficiency in Excel is required.
- Experience with Salesforce, SAP, and Tableau is a strong plus.
- Strong leadership, coaching, and team-building skills.
- Knowledge of chemical industry regulations (WHMIS, OSHA, DOT, TDG, etc.) considered an asset.
- Strong organizational skills and ability to lead priorities in a fast-paced environment.
Benefits
- Comprehensive benefits package includes health insurance, retirement plans, paid time off, and professional development opportunities.
- Total Rewards package that includes market aligned pay and incentives.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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