Technician in test validation and customer support at FDI company, working on access control and intercom products. Conducting tests, analyzing results, and providing technical assistance to clients.
About the role
- Intern supporting TechSmith's Customer Care department to enhance customer experience with software assistance. Engage with customers via chat, email, and phone while learning key business skills.
Responsibilities
- Support the Customer Care department to ensure customers are experiencing complete value in our software and systems.
- Provide excellent customer service to our customers through live chat and email through a ticketing system platform, and handle incoming customer calls.
- Interact with customers in a professional manner to gather information on specific issues to solve their problems.
- Take initiative to help solve problems for customers and then pass information along to the appropriate team.
- Assist customers with account status inquiries, subscription management and answer presales and post sales questions.
- Capture critical product and customer data to help improve the customer experience and create efficient business processes.
- Learn and understand the key concepts and uses of the TechSmith software.
Requirements
- A team player with a positive attitude is essential.
- Must be resourceful, self-motivated, customer-focused, and able to work on a team.
- Excellent verbal and written communication skills.
- Must be detail oriented.
- Interest in technology, specifically software applications.
- Good organization skills and capability to multi-task.
- You must be legally authorized to work in the United States.
- You must be enrolled for at least 6 credits (undergrad) or 3 credits (grad) for fall and/or spring semesters to be considered for an internship with TechSmith Corporation.
- Must be able and willing to participate in this internship over the course of two consecutive semesters at a minimum.
- Must be pursuing a degree in communications, social sciences, hospitality, International Relations, or other related field.
Benefits
- Free snacks
- Free pop
- Equal opportunity employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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