Principal Customer Experience Analyst at NextEra Energy designing and improving customer experiences. Involves cross - functional collaboration to enhance customer satisfaction and loyalty across touchpoints.
MA
Hybrid Customer Service Executive – Order to Cash
Posted 3 months ago
About the role
- Customer Service Executive ensuring efficient internal and external client service in Order to Cash cycle. Involves automation processes and collaboration with internal departments to guarantee service quality.
Responsibilities
- Garantizar la atención oportuna y eficiente a clientes internos y externos en el ciclo Order to Cash.
- Asegurar el cumplimiento de tiempos, exactitud y calidad en el servicio.
- Administrar y dar seguimiento al ciclo de pedidos de clientes en el sistema, buscando siempre precisión y automatización.
- Coordinar con áreas internas (Ventas, Logística, Demand Planning y Supply) para garantizar disponibilidad y cumplimiento de entregas.
- Elaborar, revisar y timbrar facturas conforme a requisitos fiscales y de cada cliente.
- Dar seguimiento a pagos y plazos de cobranza, asegurando consistencia en la información.
- Resolver consultas, aclaraciones o incidencias de clientes internos y externos.
- Generar análisis de desempeño de clientes y KPIs de servicio.
- Participar en proyectos de mejora continua y automatización (BI, macros, RPA).
Requirements
- Formación: Ingeniería Industrial, Logística, Sistemas o afines.
- Inglés intermedio.
- Experiencia: 1–3 años en Customer Service, planeación o Supply Chain.
- Conocimientos técnicos: SAP (módulos de pedidos, facturación y logística).
- Excel avanzado (tablas dinámicas, fórmulas, manejo de bases de datos, macros).
- Facturación electrónica / EDI.
- Deseable: uso de Power BI u otras herramientas de Business Intelligence.
Benefits
- Cultura de trabajo emprendedora, creativa y acogedora
- Oportunidades de aprendizaje y desarrollo
- Empresa internacional con muchas oportunidades de crecimiento profesional
- Política de trabajo híbrido
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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