Customer Experience Associate providing banking solutions and fostering customer relationships. Engaging with customers to process transactions and recommend appropriate banking services.
About the role
- Remote customer service associate handling mortgage payments, escrow, and benefits inquiries at Mr. Cooper Group. Answer 40–50 calls daily; support customers 30 days or less past due.
Responsibilities
- Answer 40-50 inbound/outbound (dialer) calls a day
- Assist customers with payment options, escrow items and general mortgage information
- Discuss Mr. Cooper customer benefits like Paperless, Mobile App, Web and IVR
- Assist customers that are 30 days or less due on their mortgage payment
- Participate in a comprehensive 6-week paid virtual training; equipment provided
- Align work schedule after training with business hours (Monday–Friday 7am–8pm, one Saturday monthly)
Requirements
- 6 months customer service experience
- Call center experience is a plus
- Must reside within 60 miles from office location
- Attendance required for the first 90 days of training
- Availability for Hours of Operations: Monday - Friday 7am – 8pm and one Saturday a month
Benefits
- Team member mortgage loan program and down payment assistance program
- Student Debt Repayment program
- Tuition reimbursement
- Paid time off and paid holidays
- Market-based health insurance for medical, dental and vision
- Flexible spending accounts for eligible childcare expenses
- Cooper Climbers: an in-house program with built-in career advancement pathways
- Comprehensive 6-week paid virtual training (equipment provided)
- Eligible for monthly bonus and incentive rewards
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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