Customer Experience Agent handling inquiries for German - speaking customers in a hybrid role. Involves online communications, customer service, and complaint handling across various channels.
About the role
- Customer Service Associate moderating customer inquiries and reviews on e-commerce platforms. Engaging with partners and maintaining service quality in a hybrid work setting.
Responsibilities
- Moderating all customer inquiries and reviews on eCommerce platforms
- Handling partner reviews and promptly responding to email queries related to eCommerce operations
- Demonstrating clear and polite written and oral communication with customers, partners
- Achieving or surpassing quality and productivity benchmarks set by management
- Maintains a positive and professional image of the company through interactions with customers and partners
- Prioritizing and addressing customer inquiries and reviews on eCommerce platforms with a sense of urgency to meet service level expectations
- Adhering to company policies and processes to efficiently manage customer requests
- Utilizing eCommerce tools and platforms effectively to provide accurate responses and ensure exceptional customer experiences
- Escalating customer issues appropriately and promptly resolving them with professionalism
- Proactively identifying and communicating eCommerce system and process issues, as well as customer feedback trends, to management
- Going above and beyond to exceed customer expectations and enhance the eCommerce shopping experience
- All other duties as assigned.
Requirements
- Bachelor's degree preferred
- Intermediate level proficiency in English (Speaking, Reading, and Writing)
- Excellent communication skills, both spoken and written
- Minimum of 1 year of relevant customer service experience, including phone and email support
- Strong internet navigation and troubleshooting skills
- Proficiency in MS Office applications
- Flexibility in work schedule; ability to work shifts outside of normal business hours
- Strong multitasking abilities with proficiency in chat response, email and computer skills
- Previous experience working in a customer service or call center environment preferred
- Ability to work under pressure in a fast-paced work environment while maintaining consistency
Benefits
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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