Hybrid Customer Service and Order Management Specialist, German Speaker

Posted last month

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About the role

  • Execute complete order process for assigned customer portfolio (capture, process, manage changes)
  • Check orders in SAP R/3 for product codes, stock availability, delivery lead times and logistic appointments
  • Proactively manage customer portfolio to achieve on-time-in-full delivery
  • Resolve enquiries and delivery queries; liaise with internal and external parties and communicate progress/outcomes
  • Manage customers’ logistics claims via Dispute Case Management tool, investigate complaints, create credit/debit notes and returns and attach approvals
  • Daily communication with cross-functional teams: Business Units, Logistics & Distribution, Accounts Receivable, Planning, Category Managers, Marketing, EDI and Master Data
  • Maintain and develop relationships with relevant markets and major customers; participate in teleconferences/meetings with customers
  • Back up team members as requested by manager
  • Fulfil reporting activities (daily, weekly, monthly, quarterly) to customer, stakeholders or team leader

Requirements

  • Fluent in English & German (CEF-C1) both spoken and written
  • Computer literate with MS Office (Word/Excel/Teams)
  • Passion for customer service and customer-centric mindset
  • Ability to work independently, use own initiative and take ownership
  • Ability to stay calm under pressure and maintain a positive, can-do attitude
  • Excellent attention to detail and data entry skills
  • Ability to build strong customer relationships and problem-solving approach
  • Background in order management/logistics/customer service advantageous (training provided)
  • Authorized to work in the role’s country (local candidates only); no relocation support

Benefits

  • Private Medical, Dental and Vision Plan
  • Life Insurance
  • Social Fund
  • Cafeteria Platform with an individual budget (including MultiSport and more)
  • Flexible remote work arrangement (remote work opportunity up to 5 days a week)
  • Learning & Growth: wide range of soft skills training
  • International environment with exposure to global business functions
  • Support for good health and work-life balance

Job title

Customer Service and Order Management Specialist, German Speaker

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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