Execute complete order process for assigned customer portfolio (capture, process, manage changes)
Check orders in SAP R/3 for product codes, stock availability, delivery lead times and logistic appointments
Proactively manage customer portfolio to achieve on-time-in-full delivery
Resolve enquiries and delivery queries; liaise with internal and external parties and communicate progress/outcomes
Manage customers’ logistics claims via Dispute Case Management tool, investigate complaints, create credit/debit notes and returns and attach approvals
Daily communication with cross-functional teams: Business Units, Logistics & Distribution, Accounts Receivable, Planning, Category Managers, Marketing, EDI and Master Data
Maintain and develop relationships with relevant markets and major customers; participate in teleconferences/meetings with customers
Back up team members as requested by manager
Fulfil reporting activities (daily, weekly, monthly, quarterly) to customer, stakeholders or team leader
Requirements
Fluent in English & German (CEF-C1) both spoken and written
Computer literate with MS Office (Word/Excel/Teams)
Passion for customer service and customer-centric mindset
Ability to work independently, use own initiative and take ownership
Ability to stay calm under pressure and maintain a positive, can-do attitude
Excellent attention to detail and data entry skills
Ability to build strong customer relationships and problem-solving approach
Background in order management/logistics/customer service advantageous (training provided)
Authorized to work in the role’s country (local candidates only); no relocation support
Benefits
Private Medical, Dental and Vision Plan
Life Insurance
Social Fund
Cafeteria Platform with an individual budget (including MultiSport and more)
Flexible remote work arrangement (remote work opportunity up to 5 days a week)
Learning & Growth: wide range of soft skills training
International environment with exposure to global business functions
Support for good health and work-life balance
Job title
Customer Service and Order Management Specialist, German Speaker
Senior Manager overseeing customer service operations for Fidelity Digital Assets. Focus on team management, leadership, and enhancing functional capabilities within the digital assets space.
Virtual Customer Care Representative managing warranty homes in assigned communities for Lennar. Responsible for overseeing customer relations and coordinating with trade partners.
Customer Care Representative providing assistance to customers with inquiries through phone and email. Troubleshooting issues and promoting bank products in a collaborative team environment.
Sachbearbeiter Customer Service International Sales bei Zwiesel Kristallglas AG, einem führenden Unternehmen in der Kristallglasherstellung. Kundenbetreuung, Auftragsbearbeitung und Reklamationsmanagement.
Customer Service Administrator assisting with ocean freight operations for Southern Region at CEVA Logistics. Managing bookings and ensuring efficient shipment arrangements with customer liaison.
Customer Service Representative at CEVA Logistics managing customer inquiries and order processes. Collaborating with warehouse teams to ensure smooth logistics operations at Venray location.
Logistics Customer Service Representative enhancing operational success and customer satisfaction at CEVA Logistics. Providing outstanding service by addressing inquiries and managing logistics activities.
Enterprise Tech Support Specialist advising premium clients on technical issues in the fintech sector. Collaborating across teams to enhance payment processing solutions and manage high - stakes demands.
Enterprise Support Specialist managing client escalations and investigating payment - related issues at a Canadian fintech. Collaborating with banks and internal teams in a hybrid work environment.
Enterprise Support Specialist resolving technical payment inquiries for global clients at Nuvei. Collaborating with banks and partners in a dynamic fintech environment.