EG
Internship in corporate client management at Erste Bank for 3 months, requiring business studies background and strong MS Office skills.
About the role
- Ensure constant support for clients across the LATAM region throughout the customer journey
- Provide personalized, real-time customer support via email, chat, and phone
- Serve as the first point of contact in the after-sales process, addressing client questions and resolving issues with empathy and efficiency
- Work as a liaison between inside support areas and external customers
- Adapt quickly to evolving client needs and contribute to delivering a consistently high-quality customer experience
Requirements
- Completed bachelor’s degree
- Minimum of 1 year of experience in customer service or call center roles
- Experience in B2B environments is a plus
- Advanced level of English (spoken and written)
- Strong skills in multitasking, communication, writing, spelling, teamwork, and performing under pressure
- Positive attitude, adaptability, and openness to change in a dynamic environment
- Proactive mindset, ability to report platform issues and contribute to process improvement initiatives
Benefits
- Positive and encouraging work environment
- Dynamic company where you can grow as far as your vision and curiosity leads you
- Competitive compensation and benefits package
- Hybrid work scheme
- Equal employment opportunity and anti-discrimination policy
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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