Customer Service representative managing inquiries and assisting in sales processes for Intertek's quality, safety, and sustainability services. Engaging with various customer communications and supporting international requests.
About the role
- Manage the customer journey from activation to ongoing product use, ensuring satisfaction and retention. Identify upsell/cross-sell opportunities and provide data-driven insights to improve product and service delivery.
Responsibilities
- Monitor the customer journey from activation through ongoing product use;
- Identify opportunities for account expansion and retention (upsell and cross-sell in partnership with the Sales and Projects teams);
- Track success metrics (NPS, churn, health score, activation time, etc.);
- Act as the voice of the customer internally, bringing feedback and insights to improve the product and customer support;
- Produce reports and analyses on customer performance and satisfaction;
- Work consultatively to help customers achieve tangible results with the company’s technology.
Requirements
- Bachelor’s degree (Business Administration, Technology, or related fields);
- Previous experience in customer service, support, or Customer Success at technology or SaaS companies;
- Strong verbal and written communication skills;
- Analytical mindset with the ability to interpret data and propose solutions;
- Comfortable using CRM and customer management tools;
- Organized, empathetic, and results-oriented;
- Experience with CS metrics (NPS, churn, health score);
- Knowledge of software implementation or project management;
- Experience in the construction tech (construtech) or SaaS sector.
Benefits
- Work-from-home allowance;
- Profit sharing (PLR);
- Meal voucher;
- Transportation voucher;
- Health insurance;
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Partner Support Specialist at Malbek ensuring customer success and implementation of contract management systems. Collaborating with partners and advising on best practices to drive effective solutions.
Customer Support Specialist ensuring customer success and satisfaction by resolving issues effectively and collaborating with internal teams. Requires 4+ years experience and strong analytical skills in a hybrid role.
Customer Service Coordinator at BAM improving client service through Site Solutions Hub. Handling transactions, customer queries, and ensuring first - class customer experience in Kilsyth.
Customer Service Technician responsible for technical support and troubleshooting. Engaging with customers and ensuring satisfaction in smart home solutions with specific product knowledge.
Customer support role assisting clients with property management software. Responsibilities include handling customer inquiries and providing administrative support in a hybrid work environment.
Customer Service Specialist at OrthAlign, Inc. managing sales order entry and resolving issues in the commercial operations department. Requires communication skills and proficiency in MS Office.
Customer Service Representative for Sentry Insurance handling phone inquiries and providing quality customer service. Join one of the largest mutual insurance companies in the U.S. and be a part of a growing team.
Customer Service Representative builds and maintains client relationships while assisting with system implementation. Collaborates with internal teams and oversees client inquiries and needs.
Customer Service Representative at Wawanesa Insurance delivering exceptional service in a high - paced contact center. Resolving inquiries and supporting policy updates while ensuring compliance with company standards.