PG
Prodigi GroupSenior Customer Services Specialist
Senior Customer Services Specialist at Prodigi handling technical support and training across brands. Key role in customer inquiries, escalations, and documentation maintenance.
About the role
- Acting as the first point of contact for customers over the phone
- Assisting with day-to-day transactions, queries, and servicing
- Updating customer records
- Helping to keep our customers and the bank safe
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
Requirements
- Passionate about delivering outstanding customer service either from a face to face or a telephony background, previous financial services background isn’t essential as we’ll provide you training
- The ability to listen and communicate effectively with customers to truly understand their needs
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Ability to follow process but also think on your feet
- Openness to a broad range of activities even if outside of standard expectations
- Right to work in the UK
Benefits
- Starting salary of £24,000 plus a £500 annual cash allowance to spend on our great range of benefits
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance-related annual bonus
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass
- 8% of salary into your pension, even if you don’t contribute yourself, with up to 12.5% if you contribute as well
- Support your favourite causes through charitable giving and our community partnerships
- Share in Santander’s success by investing in our share plans
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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