Customer Service Representative handling client inquiries and scheduling at Quakertown Veterinary Clinic. Responsibilities include answering calls, providing information, and managing client records.
About the role
- Senior Customer Services Specialist at Prodigi handling technical support and training across brands. Key role in customer inquiries, escalations, and documentation maintenance.
Responsibilities
- Respond to tickets from merchants, providing excellent support about our platform, products and services.
- Resolve first-line technical issues including shipping method changes and database updates.
- Investigate issues systematically by checking logs, understanding error messages, and identifying whether problems are merchant-related or system bugs.
- Escalate complex issues to the appropriate engineer with full context, order IDs, error logs, and assessment of urgency.
- Create and maintain comprehensive technical documentation for common issues and resolutions.
- Maintain training materials for our AI-powered chatbot.
- Build internal Zendesk guides enabling agent self-service before escalation.
- Develop escalation playbooks covering standard troubleshooting approaches.
- Run training sessions when new features launch or common issues emerge.
- Improve onboarding materials and processes in collaboration with Head of Customer Services.
- Support agents working across Prodigi and our associated brands.
Requirements
- 3+ years of experience in customer support, ideally in a technical, print-on-demand, or e-commerce environment.
- Tech-savvy with ability and willingness to learn new systems quickly.
- Experience working with AI-powered software tools.
- Comfortable navigating multiple dashboards and admin interfaces.
- Can read error messages and logs to understand what's going wrong.
- Collaborative approach, able to bridge CS agents and engineers effectively.
- Self-motivated with ownership mentality - see problems and want to fix them permanently.
- Excellent written communication skills with ability to break down complex concepts to help others understand.
- Documentation enthusiast who enjoys writing things down and organising information.
- Desirable: Experience working with geographically distributed teams.
- Desirable: Experience with Shopify, Etsy, WooCommerce, or similar e-commerce platforms.
- Desirable: Basic understanding of APIs, JSON structure, and why integrations fail.
- Desirable: Zendesk or similar ticketing systems experience.
- Desirable: Experience with print file requirements (resolution, bleed, file formats).
- Desirable: Previous team lead or senior specialist experience.
- Desirable: Experience training or mentoring others.
Benefits
- 25 days holiday per year, plus one additional day off for your birthday.
- Company pension scheme (4% employer contribution, 5% employee contribution).
- Healthcare cash plan.
- A charity day per year to volunteer at a recognised charity.
- Opportunity to work in a dynamic and fast-growing business at the forefront of the print-on-demand industry.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Veterinary Customer Service Representative at Monterey Animal Clinic responsible for greeting clients and scheduling appointments. Assisting veterinarians while ensuring pets receive the best care in a supportive environment.
Monitoring Support Specialist supporting automated tests for enterprise customers in AI - powered customer experience assurance. Investigating failures and preventing service disruptions while on a hybrid schedule.
As an Enteral Customer Service Representative, you will process patient referrals and maintain relationships. You will ensure compliance and facilitate communication within a healthcare setting.
Dynamic Customer Care Representative for Pinnacle Propane handling customer queries and complaints. Collaborating with the Customer Care Supervisor for efficient front - office operations.
Customer Service Representative at H&S Energy providing customer service and maintaining store presentation. Responsible for cashiering and ensuring food and beverage quality in a welcoming environment.
Customer Service Representative for H&S Energy providing excellent service in retail environment. Responsible for cashiering, store presentation, and fostering a safe environment for customers.
Customer Service Representative providing exceptional service at H&S Energy locations. Responsible for cashiering, store presentation, and maintaining food and beverage quality.
Customer Service Representative supporting daily store operations at H&S Energy. Ensuring exceptional customer service, cashiering, and maintaining store presentation.
Customer Support Representative providing face - to - face support in Lloyds and Halifax branches. Opportunities for skill progression and transitions to remote roles.