Customer Support position at VerbundVolksbank OWL assisting clients with digital services and inquiries. Requires commercial experience and a passion for customer interaction.
About the role
- Client Support Specialist managing patient enrollment and client interactions for remote healthcare monitoring company. Ensuring accurate documentation and collaborating with internal teams for seamless operations.
Responsibilities
- Register new patients from existing clients and ensure successful program enrollment.
- Adjust transmission schedules and manage other high-velocity tasks.
- Respond to client requests and administrative needs within the EHR system.
- Collaborate with internal teams to ensure accurate and timely documentation.
- Maintain detailed and accurate records of all activities and interactions.
- Perform custom workflows and tasks as requested by clients or Rhythm Management Group.
- Support patient outreach efforts and handle any required communication with patients.
- Participate in ongoing training and development to stay current with best practices and new technologies.
Requirements
- High school diploma or equivalent; associate or bachelor’s degree in a related field preferred.
- Previous experience in a healthcare support role, ideally within remote patient monitoring or a similar setting.
- Excellent communication skills, both written and verbal.
- Strong organizational and multitasking abilities.
- Proficiency in using EHR systems and other healthcare workflow tools.
- Ability to work independently and as part of a team.
- Empathy and dedication to providing exceptional patient care.
Benefits
- Health and Prescription coverage
- Dental
- Vision
- 401k Retirement Savings with company match for full-time employees
- Paid Time Off
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