Customer Service Representative in Berlin focusing on customer support and satisfaction in education services. Engaging with clients through various communication channels to manage inquiries and ensure quality service.
About the role
- Customer Service Specialist offering support for customers in a fast-growing pet insurance company. Responsible for handling inquiries and ensuring customer satisfaction through various communication channels.
Responsibilities
- You respond to customer inquiries via email, chat, and phone, providing first-class support.
- You process and review veterinary invoices to ensure fair and accurate reimbursement decisions.
- You help pet owners understand our insurance terms and coverage — clearly and understandably.
- You work closely with internal teams to improve customer experience and processes.
- You maintain documentation in our systems to ensure smooth operations.
Requirements
- You have previous experience in customer support, a veterinary practice/clinic, or another customer-facing role.
- You have fluent German language skills, written and spoken, and basic English skills to communicate with the international team.
- You possess excellent written and verbal communication skills.
- You have a structured and detail-oriented way of working.
- You can handle multiple tasks at once — both advising customers and supporting projects.
- You are curious and consistently motivated to learn new things.
- You are flexible and practical, and motivated to work in a dynamic environment.
- You are a true team player and value regular exchange with colleagues.
Benefits
- The opportunity to be part of a dynamic company in an early growth stage.
- A flexible, dynamic, and friendly company culture.
- An international working environment with plenty of scope to make an impact.
- The joy of working on a unique product that makes the world a little better.
- Hybrid work model (office and home office).
- Dogs are welcome in our Berlin office.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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