Customer Experience Agent handling inquiries for German - speaking customers in a hybrid role. Involves online communications, customer service, and complaint handling across various channels.
About the role
- Customer Service Representative supporting order management and customer inquiries in a high-tech setting. Collaborating with sales and logistics teams to ensure customer satisfaction and effective order fulfillment.
Responsibilities
- Service at the speed of science!! Does that sound like your kind of challenge? As a Customer Service Representative, you will deliver fast, accurate support in a high-stakes, high-tech environment.
- Be the bridge between our precision products and the people who rely on them every day.
- Customer order management (customer contact, timely order entry and processing, order confirmation, price maintenance, availability check of material), perform customer master data requests and maintenance within the LANXESS systems.
- Process customer inquiries regarding order status, shipment timing, etc.
- Assist Marketing and Sales with receivables and credit limit requests, Support sales (as requested) with maintenance of forecast.
- Identification of customer requirements and proactively suggest solutions,
- Responsible for receiving customer complaints and facilitating resolutions.
- Constant review of inventory and replenishment planning with Production Planner and track order status (internal / external), delivery time, and invoicing,
- Work in conjunction with third party logistics providers to troubleshoot any shipping problems as they occur.
- Work in conjunction with third party warehouse providers on any order fulfillment questions.
Requirements
- Bachelor's Degree in Business, Logistics, or Supply Chain or equivalent business or industry experience will be considered.
- Minimum of 3-5 years of relevant experience.
- Proficient working knowledge of SAP (or similar ERP) in a manufacturing environment.
- Functional knowledge of MS Excel and Power Point to provide support to the Regional Manager/sales team/customer is desirable.
- The position requires strong organizational, communication and time management skills.
- Excellent problem solving, persuasion, negotiation and conflict resolution skills are critical.
- Ability to quickly grasp general business and market information as well as related technical information regarding LANXESS products to serve as a department resource.
- International logistics operations experience and knowledge of export compliance regulations are a plus.
Benefits
- Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
- Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.
- Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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