Working with multiple customers across the entire driver journey
Handling queries into the helpdesk via phone, email, or web chat in the future
Aim to resolve queries first time
Build sustainable and trusted relationships through open and interactive communication
Handle complaints, providing solutions and alternatives within agreed time limits to enable the best resolution
Become an advocate of our products and services
Review customer reporting, identifying and correcting errors or exceptions
Update and maintain customer information within our CRM system
Complete basic administration tasks, such as logging and posting fuel cards
Identification and implementation of business and process improvements
Go the extra mile to engage customers and fleet contacts
Requirements
An extremely high level of professional communication and relationship building skills
Excellent commitment and engagement with the business
Ability to multi-task, prioritize, and organise your workload
Enthusiasm for doing what is right for the customer
Advanced customer complain resolution skills
Track record of over-achieving call quality and customer satisfaction
Accurate data entry
Experience within a Contract Hire or Fleet Management business, or the motor trade
Good knowledge of Microsoft Office, particularly Excel and Outlook
Ability to learn and master in house systems quickly
Familiarity with CRM systems and practices
Like talking to customers on the phone
Have a can-do-attitude which never flags
Don’t give up easily and takes pride in getting things right first time
Enjoy achieving SLA and targets
Can resolve tricky issues and keep smiling
Learn from feedback quickly and positively
Deliver on the promises you make
Great attention to detail
Benefits
Competitive starting salary
Bonus earning potential
25 days holiday + 8 days bank holiday
Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
Company Car Scheme following passing of probation
Private Medical Cover
Life assurance scheme
Discounts on different retailers
Wellbeing hour each month
Discounts on Toyota & Lexus cars
Volunteer Days
Wellbeing events
Employee assistance programmes
Free fruit in the office
Free onsite car parking
Working Hours 37.5 per week Monday - Friday
Hybrid working policy 2 days from home each week should you want to
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