Hybrid Customer Program Manager

Posted 3 months ago

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About the role

  • Customer Program Manager in Automotive Systems managing programs for clients in Japan. Collaborating with internal teams to ensure effective delivery and support client needs.

Responsibilities

  • Manage post-sales activities and delivery of customer programs for Automotive and enterprise clients in Japan
  • Collaborate with internal teams to ensure product delivery meets and exceeds customer expectations
  • Accountable for program delivery within budget while addressing complex customer needs and requirements
  • Establish and nurture strong relationships with customers, working closely with account managers to address escalations
  • Develop and implement comprehensive project plans, ensuring compliance with budget and quality standards
  • Facilitate cross-functional meetings and engage with engineering and product units
  • Champion best practices in risk mitigation, stakeholder alignment, and successful program delivery
  • Act as a spokesperson for senior stakeholders, promoting a culture of collaboration and customer obsession
  • Representing the customer in the TomTom product units and following up on projects critical to the customer

Requirements

  • Bachelor’s degree in Engineering, Computer Science, or related field
  • Minimum of 5 years of professional experience in project management and product lifecycle management
  • Strong knowledge of the automotive & enterprise industry trends
  • Excellent communication, influencing and presentation skills; mastery of English and Japanese is a must
  • Dynamic, outgoing, pro-active, results-oriented, autonomous, hands-on, creative thinking, highly motivated professional
  • Willingness to travel internationally as required
  • Demonstrated autonomy, proactiveness, commercial acumen, and comfort in operating with ambiguity
  • Savvy user of Office applications (Outlook, Word, Excel, PowerPoint, Visio)

Benefits

  • A competitive compensation package
  • Time and resources to grow and develop, including a personal development budget and paid leave for learning days
  • Paid access to e-learning resources such as O’Reilly and LinkedIn Learning
  • Enhanced parental leave plus paid leave to care for loved ones and volunteer in local communities
  • Work flexibility, where TomTom’ers, in agreement with their manager and team, use both the office and home
  • Improve your home office with a setup budget and get extra support with a monthly allowance
  • Enjoy options to work from your home country and abroad for a set number of days each year
  • Competitive holiday plan, plus an extra day off to celebrate your birthday
  • Join annual events like our Hackathon and DevDays

Job title

Customer Program Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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