Customer Onboarding Specialist configuring software solutions and guiding hotel companies through implementation. Collaborating with teams to enhance customer experience and ensuring technical support during projects.
About the role
- Customer Onboarding Specialist at OfficeRnD supporting EMEA and US clients hybridly. Leading onboarding journeys and empowering customers with SaaS product knowledge.
Responsibilities
- Lead the full onboarding journey - drive system adoption and client success from day one.
- Deliver smooth, engaging onboarding experiences that wow our customers.
- Build trusted relationships - anticipate needs and proactively solve challenges.
- Run tailored training sessions to empower customers and their teams.
- Track progress and ensure we exceed client expectations every step of the way.
- Quickly address questions or issues with care and clarity.
Requirements
- Quickly learn and master SaaS products and systems.
- Simplify complex ideas with clear, confident communication.
- Listen actively to understand customer needs.
- Lead engaging demos and training sessions.
- Stay organized and juggle multiple onboarding projects with ease.
- Think critically to overcome obstacles.
- Follow and improve onboarding workflows.
- Proactively anticipate client needs.
- Focus on client activation, adoption, and lasting success.
- Collaborate closely with Sales, Support, and Product teams.
- Excellent communication skills – verbal and written – with a high level of fluency in English.
Benefits
- Premium health insurance incl. dental.
- 25 days off a year.
- 1 additional day off for your birthday.
- 3 days off for volunteering.
- Full remuneration of your first 3 days of sick leave.
- Flexible start and end of the working day and hybrid working mode, including a combination of remote and on-site (a minimum of 40% of the monthly working time).
- A fantastic work hard/play hard start-up environment - we have numerous social events and team outings.
- Take part in many sports activities and enjoy a co-funded MultiSport card.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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