Hybrid Customer Onboarding Specialist

at Actabl

• Job title: Customer Onboarding Specialist
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $55,000 - $57,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Denver, United States

About the role

• Customer Onboarding Specialist at Actabl managing deployments of hospitality technology solutions for clients. Configuring, documenting, and optimizing systems through client interactions.

Responsibilities

• Perform comprehensive system setup and configuration based on client requirements and project specifications.
• Execute accurate and efficient data loading from various sources into the system.
• Design, develop, and implement custom reports to meet client analytical and operational needs.
• Conduct detailed data mapping and transformation to ensure seamless integration and data integrity across systems for all implementation projects.
• Actively participate in customer calls and meetings alongside Project Managers to provide technical support and address client inquiries.
• Maintain robust and proactive communication with Project Managers and relevant stakeholders regarding project progress, milestones, and potential roadblocks.
• Accurately and comprehensively document all custom configurations, system settings, and process flows within customer accounts.
• Proactively identify and diagnose configuration problems, system malfunctions, and data discrepancies.
• Support and actively participate in business process testing (BPT) of the application to ensure functionality aligns with client requirements.
• Proactively monitor project timelines and individual task progress to ensure all components of implementation projects are completed on schedule.
• Coordinate and effectively prioritize multiple implementation tasks, balancing competing demands and deadlines.

Requirements

• 2+ years knowledge of SaaS experience preferably in the hotel industry.
• Ability to triage current work queue and prioritize accordingly
• Experience training Customers on how to use the software, and addressing their specific business needs preferred
• Ability to troubleshoot and diagnose issues that arise during implementation (both technical and non-technical)
• Ability to work with customer data to ensure smooth integration and reporting, possibly using tools like Excel, BI platforms, or analytics software.

Benefits

• Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents
• Employer-paid life & AD&D, short-term disability & long-term disability
• Discounted pet insurance plans through Wishbone
• Employee Assistance Program (EAP) services available to employees & their dependents
• On-site gym available for free use at Denver office
• Competitive base salary with bonus structure
• Healthcare spending accounts with employer contributions
• 401(k) plan with an employer match of up to 4%
• Unlimited discretionary time off hours to be used when needed
• 10 observed US federal holidays throughout the year
• Winter recess for all Actabl employees between December 24th-January 2nd
• 12 weeks of parental leave for both birthing & non-birthing parents