Hybrid Customer Manager – Oncology

at MSD

• Job title: Customer Manager – Oncology
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Warsaw, Poland

About the role

• Customer Manager promoting oncology products in Poland territory, building customer relations, and achieving sales objectives under the sales team leader.

Responsibilities

• Customer Manager is responsible for the promotion of our oncology portfolio, contributing an important part in our total company success, reporting to Sales Team Leader.
• Maintaining and establishing relations with assigned and potential customers in his/her territory to achieve/exceed sales objectives for our Company products.
• Building a positive image of our Company and products.
• Achieving set sales objectives for promoted products according to sales plans and allocated budget.
• Planning activities within the territory based on marketing recommendations and in close cooperation with immediate superior; create and implement Account Plans in compliance with our procedures and ethical standards.
• Responsible for sales calls directly from/to prospective and/or existing customers and all relevant customers, as identified from account plans.
• Providing product information to customers in line with marketing strategy and agreed promotional materials to adequately support sales calls, including different channels management (Omnichannel).
• Planning, organizing and participating in appropriate group activities (presentations, meetings with expert, congresses etc.) within the limits of the established budget to positively support ongoing sales activities.
• Timely administrating e-contract system, CRM Veeva performing activity reports, expense reports, Adverse Events Reports and other requested reports.
• Timely providing relevant information to superior about local market, competitors’ activities, implementation of new promotional campaign and own activities and ideas.
• Achieves sales goals, while ensuring the optimum customer experience and satisfaction by following established processes and procedures.
• Close collaborate in cross functional teams to achieve common goals.
• To maintain the high level of professional competencies required for successful execution of assigned responsibilities, taking responsibility for self-education by maintaining and updating knowledge in identified areas.
• Responsible for proper maintenance and usage of company assets: car, computer, mobile phone and promotional materials etc.
• Active learning from more experienced colleagues to acquire effective working methods.

Requirements

• University degree (preferably life science or business)
• 5 years of experience on pharma sales (preferably experience on hospital or oncology setting)
• Self-motivated and energetic with drive to excel
• Strong scientific profile, ability to understand and discuss scientific data and arguments
• Excellent communication skills
• Customer focus, excellent customer relationship
• Positive attitude with can do and growth mindset with ability to meet deadlines and handle challenging assignments.
• Loyalty, honesty, team worker
• Good planning and organization, analysis and problem solving, creative thinking
• Listening and learning (ready to receive feedback)
• Competent presentation skills
• Very good command of English language, computer and digital skills

Benefits

• Flexible Work Arrangements: Hybrid
• Professional development opportunities