About the role

  • Clinical Services Manager overseeing clinical operations at IVIRMA North America fertility practices. Responsible for quality assurance, team management, and vendor liaison tasks in California offices.

Responsibilities

  • Implement and maintain clinical quality assurance and quality control programs
  • Work with the Operations Department, outside vendors and clinical staff
  • Provide prompt and thorough investigation of all Provider, patient, and departmental complaints
  • Conduct annual reviews for clinical assistants and phlebotomist
  • Liaison to outside vendors
  • Develop and maintain up to date workflows and standard operating procedures for clinical and phlebotomy
  • Assist with opening new offices
  • Conduct cost analysis and research alternative equipment and clinical supply options.

Requirements

  • High school diploma or equivalent and completion of Certified Medical Assistant Program preferred
  • Previous Team Lead or Supervisor experience - required
  • Knowledge of OSHA regulations in a medical practice - required
  • Knowledge of medical terminology - required
  • Excellent computer skills required, including but not limited to Microsoft Outlook and Excel.
  • Experience with electronic medical records program required.
  • Associate Degree or higher in a related healthcare field a plus.

Benefits

  • Medical, Dental, Vision Insurance Options
  • Retirement 401K Plan
  • Paid Time Off & Paid Holidays
  • Company Paid: Life Insurance & Long-Term Disability & AD&D
  • Flexible Spending Accounts
  • Employee Assistance Program
  • Tuition Reimbursement

Job title

Clinical Services Manager

Job type

Experience level

Mid levelSenior

Salary

$80,000 - $90,000 per year

Degree requirement

High School Diploma

Location requirements

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