Hybrid Customer Manager, Grocery

Posted 2 months ago

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About the role

  • Customer Manager leading Grocery Channel strategies, optimizing trade spend and driving revenue growth at Mars. Managing relationships with key grocery customers and aligning with internal teams.

Responsibilities

  • Owns day-to-day relationship with Grocery Customer and leads Joint Business Planning annual cycle with Customer
  • Develop and execute plans to drive revenue and market share, deliver sales targets including GSV/NSV and trade.
  • Responsible for sales forecasting across total business, Risks & Opportunities, DMR Power Page and Weekly Pacing updates.
  • Optimize trade investment and ROI; manage promotional effectiveness and compliance, and ensure trade spend aligns with company strategy and customer expectations.

Requirements

  • Bachelor’s degree in a business-related field (e.g., Marketing, Economics, Finance, or related discipline)
  • 3-5+ years of relevant customer management experience
  • Attention to detail and fluent understanding of forecasting and budget management.
  • Effective Communication Skills and demonstrated ability to build collaborative partnerships with retail customers and internal cross-functional stakeholders.
  • Strong analytic skills and ability to develop and influence customer strategies with effective storytelling and strategic mindset.

Benefits

  • Best-in-class learning and development support from day one, including access to our in-house Mars University.
  • An industry competitive salary and benefits package, including company bonus.
  • This position is eligible for relocation benefits

Job title

Customer Manager, Grocery

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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