Senior Systems Implementation Engineer implementing and managing clients' infrastructure at IP Pathways. Participating in onboarding and ongoing operational care of managed cloud service platforms.
About the role
- Customer Implementation Specialist training hotel customers on SiteMinder products via digital communication platforms. Qualified requirements and providing exceptional customer experience.
Responsibilities
- Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementation
- Deliver a high standard of customer training on the chosen SiteMinder product via a digital communication platform
- Clearly communicate SiteMinder's procedures to the customer to ensure their ongoing satisfaction with our customer service
- Take ownership of customer's problems and seek to identify, respond and resolve any customer issues
- Drive customer projects forward, taking ownership of each project meeting its objectives
Requirements
- Fluent Language Skills: English and Spanish
- Proven customer service experience with a passion for providing a premium customer experience
- Tech savvy with a sound knowledge of all things technology
- Worked towards targets and are goal oriented
- Always thinking about the customer experience
- Experience in the hotel industry in admin roles, hotel digital marketing or in a SaaS company is a plus!
Benefits
- Hybrid working model (in-office & from home)
- Private Health Insurance
- Life Insurance
- Paid training
- Food vouchers
- Mental health and well-being initiatives
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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