Hybrid Customer Implementation Specialist

Posted last month

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About the role

  • Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementation
  • Deliver a high standard of customer training on the chosen SiteMinder product via a digital communication platform
  • Clearly communicate SiteMinder's procedures to the customer to ensure their ongoing satisfaction with our customer service
  • Take ownership of customer's problems and seek to identify, respond and resolve any customer issues
  • Drive customer projects forward, taking ownership of each project meeting its objectives

Requirements

  • Fluent Language Skills: English and Spanish
  • Proven customer service experience with a passion for providing a premium customer experience
  • Tech savvy with a sound knowledge of all things technology
  • Worked towards targets and are goal oriented
  • Always thinking about the customer experience
  • Experience in the hotel industry in admin roles, hotel digital marketing or in a SaaS company is a plus!

Benefits

  • Hybrid working model (in-office & from home)
  • Private Health Insurance
  • Life Insurance
  • Paid training
  • Food vouchers
  • Mental health and well-being initiatives
  • Paid birthday, study and volunteering leave every year
  • Sponsored social clubs, team events, and celebrations
  • Employee Resource Groups (ERG) to help you connect and get involved

Job title

Customer Implementation Specialist

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

HybridMexico

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