Engagement Manager overseeing SaaS implementations at Workday, ensuring alignment between teams and clients. Leading projects with a focus on change management and business value during client onboarding.
About the role
- Customer Implementation Manager guiding pharmaceutical companies through successful platform implementation and value realization. Leading projects, ensuring customer engagement, and fostering collaboration with internal teams.
Responsibilities
- Lead and manage multiple customer implementation and onboarding projects at pharmaceutical manufacturers
- Define project scopes, timelines, and milestones while coordinating with internal teams to ensure alignment with customer needs
- Identify risks and develop mitigation strategies to keep projects on track
- Communicate project progress, expectations, and updates effectively to stakeholders & ensure delivery of agreed deliverables
- Become an expert in the platform, understanding its features, capabilities, and best practices for customer use cases
- Understand customer requirements to provide tailored implementation solutions and support their internal change management
- Drive and support continuous improvement initiatives to enhance the customer experience and implementation efficiency
- Partner with the Customer Success, Sales, Product, and Marketing teams to align messaging, improve customer journeys, and drive greater value realization across all touchpoints
Requirements
- Experience in project management, customer success, or a related role in SaaS or logistics technology
- Master’s degree in Business, Supply Chain Management, Information Technology, or a related field preferred
- Ability to demonstrate software solutions effectively and relate them to customer needs
- Experience in Pharma projects & Change management
- Good project management skills; Ability to manage multiple projects across multiple time zones and geographies
- Strong problem-solving skills and a proactive approach to addressing customer challenges
- Excellent communication and interpersonal skills
- Language: English
Benefits
- The unique opportunity to join a scale up that wants to multiply his revenue stream in a few years, that placed itself as a market leader in its field
- Agile team, flat hierarchy, cooperative and supportive mindset
- Market-conform salary + pension + expenses + bonus + training budget + 25 holidays
- Hybrid team, 1-2 days in our office in Utrecht
- Supportive of periods of being a digital nomad
- We plant trees on your behalf! See our forest here: https://ecologi.com/validaide
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