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Hybrid Customer Implementation Manager

at SkyCell AG
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Posted last month

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About the role

  • Lead and manage multiple customer implementation and onboarding projects at pharmaceutical manufacturers
  • Define project scopes, timelines, and milestones while coordinating with internal teams to ensure alignment with customer needs
  • Identify risks and develop mitigation strategies to keep projects on track
  • Communicate project progress, expectations, and updates effectively to stakeholders & ensure delivery of agreed deliverables
  • Become an expert in the platform, understanding its features, capabilities, and best practices for customer use cases
  • Understand customer requirements to provide tailored implementation solutions and support their internal change management
  • Drive and support continuous improvement initiatives to enhance the customer experience and implementation efficiency
  • Partner with the Customer Success, Sales, Product, and Marketing teams to align messaging, improve customer journeys, and drive greater value realization across all touchpoints

Requirements

  • Experience in project management, customer success, or a related role in SaaS or logistics technology
  • Master’s degree in Business, Supply Chain Management, Information Technology, or a related field preferred
  • Ability to demonstrate software solutions effectively and relate them to customer needs
  • Experience in Pharma projects & Change management
  • Good project management skills; Ability to manage multiple projects across multiple time zones and geographies
  • Strong problem-solving skills and a proactive approach to addressing customer challenges
  • Excellent communication and interpersonal skills
  • Language: English

Benefits

  • The unique opportunity to join a scale up that wants to multiply his revenue stream in a few years, that placed itself as a market leader in its field
  • Agile team, flat hierarchy, cooperative and supportive mindset
  • Market-conform salary + pension + expenses + bonus + training budget + 25 holidays
  • Hybrid team, 1-2 days in our office in Utrecht
  • Supportive of periods of being a digital nomad
  • We plant trees on your behalf! See our forest here: https://ecologi.com/validaide

Job title

Customer Implementation Manager

Job type

Full Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Postgraduate Degree

Location requirements

HybridUtrechtNetherlands

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