Hybrid Customer Growth Manager

at JUPUS

• Job title: Customer Growth Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Koln, Germany

About the role

• Customer Growth Manager enhancing the integration of JUPUS into clients' work processes. Engaging clients to maximize the platform's use and prevent churn.

Responsibilities

• You are the main point of contact for our existing clients and ensure they integrate JUPUS into their daily workflows in the best possible way.
• You identify opportunities for customers to use JUPUS more effectively and help them discover additional features and tailored solutions.
• You proactively work to prevent churn by advising customers early and offering solutions for any challenges.
• You conduct strategic conversations to maximize individual value for each firm.
• You analyze customer behavior and health scores to develop data-driven measures for retention and expansion.
• You collaborate closely with the product, sales, and support teams to ensure customer feedback is incorporated into JUPUS development.
• You conduct targeted win-back conversations with customers who have already cancelled and actively work on re-acquisition.

Requirements

• Excellent customer communication: You are empathetic, persuasive, and skilled at building long-term relationships.
• Sales aptitude: You can demonstrate value, identify upsell opportunities, and proactively execute them.
• Experience in customer growth, retention & expansion: You have 1–2 years in a comparable role and bring valuable experience.
• Strategic thinking: You understand customer needs, recognize patterns, and develop sustainable solutions for long-term usage.
• Initiative & ownership: You take action, independently seek solutions, and drive success proactively.
• Data-driven approach: You use analytics and KPIs to make informed decisions for customer strategy.
• Startup mentality: You thrive in a dynamic environment, have a hands-on mindset, and want to make a real impact!
• Fluent German spoken and written; good English is a plus.

Benefits

• Grow with us: We offer numerous opportunities for development and the chance to help reinvent one of the world’s oldest industries.
• Dynamic startup culture: Work in a motivated and collegial team where everyone supports each other.
• Flexibility: Remote work and flexible hours are part of our package.
• Modern equipment: A current MacBook awaits you.
• Stay fit: We cover your Urban Sports Club membership!