Senior Growth Marketing Manager leading acquisition, conversion, and growth strategies at AI - powered SaaS company. Collaborating with Product and Engineering to drive impactful marketing strategies.
About the role
- Customer Growth Manager enhancing the integration of JUPUS into clients' work processes. Engaging clients to maximize the platform's use and prevent churn.
Responsibilities
- You are the main point of contact for our existing clients and ensure they integrate JUPUS into their daily workflows in the best possible way.
- You identify opportunities for customers to use JUPUS more effectively and help them discover additional features and tailored solutions.
- You proactively work to prevent churn by advising customers early and offering solutions for any challenges.
- You conduct strategic conversations to maximize individual value for each firm.
- You analyze customer behavior and health scores to develop data-driven measures for retention and expansion.
- You collaborate closely with the product, sales, and support teams to ensure customer feedback is incorporated into JUPUS development.
- You conduct targeted win-back conversations with customers who have already cancelled and actively work on re-acquisition.
Requirements
- Excellent customer communication: You are empathetic, persuasive, and skilled at building long-term relationships.
- Sales aptitude: You can demonstrate value, identify upsell opportunities, and proactively execute them.
- Experience in customer growth, retention & expansion: You have 1–2 years in a comparable role and bring valuable experience.
- Strategic thinking: You understand customer needs, recognize patterns, and develop sustainable solutions for long-term usage.
- Initiative & ownership: You take action, independently seek solutions, and drive success proactively.
- Data-driven approach: You use analytics and KPIs to make informed decisions for customer strategy.
- Startup mentality: You thrive in a dynamic environment, have a hands-on mindset, and want to make a real impact!
- Fluent German spoken and written; good English is a plus.
Benefits
- Grow with us: We offer numerous opportunities for development and the chance to help reinvent one of the world’s oldest industries.
- Dynamic startup culture: Work in a motivated and collegial team where everyone supports each other.
- Flexibility: Remote work and flexible hours are part of our package.
- Modern equipment: A current MacBook awaits you.
- Stay fit: We cover your Urban Sports Club membership!
Job title
Job type
Experience level
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Not specified
Degree requirement
No Education Requirement
Location requirements
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