Manage Managed and Support Services business for customer contracts at Motorola Solutions. Ensure customer satisfaction and manage service delivery across North Carolina, South Carolina, and Georgia regions.
About the role
- Supervisor overseeing daily tasks in Customer Experience teams at Conduent. Focused on training, performance appraisal, and ensuring service quality.
Responsibilities
- Assists others in achieving goals.
- Supervises daily tasks of the business, technical support and production teams
- Delivers quality, productivity, and compliance KPI reports.
- Coaches and gives feedback to team members to enhance performance.
Requirements
- Ability to manage hiring and termination actions and training for multiple employees
- Strong communication skills to share ideas and information.
- Comprehensive understanding of processes, procedures, systems, and concepts.
- Ability to coordinate team efforts to achieve overall company and client goals.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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