Product Support Specialist assisting customers via CRM and phone at SmartSense. Resolving inquiries and issues in the IoT space while maintaining performance standards.
About the role
- Customer Experience Specialist focused on enhancing customer satisfaction through direct support and engagement. Managing inquiries, complaints, and returns within a hybrid team environment based in Vienna.
Responsibilities
- Support customers throughout the ordering and delivery process
- Respond to customer inquiries via email and phone
- Provide advice on technical questions
- Handle complaints and claims
- Assess warranty and guarantee cases
- Responsible for returns and credit notes
- Contribute to process improvements to enhance the customer experience
Requirements
- Experience with bicycles and basic repairs
- Technical interest and understanding
- Strong communication skills and a customer-oriented mindset
- Structured and organized working style
- Interest in digital topics
- Sense of responsibility and ability to make quick decisions
- Excellent German language skills
- Very good English skills; additional languages are an advantage (particularly Polish, French and/or Italian)
Benefits
- Diverse working environment
- International team with more than 15 nationalities
- Comprehensive onboarding
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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