Support Specialist providing account and technical support for Medbridge's software solutions used by healthcare providers. Collaborating with clients and internal teams to enhance user experience and troubleshoot issues.
About the role
- Customer Experience Specialist focused on enhancing customer satisfaction through direct support and engagement. Managing inquiries, complaints, and returns within a hybrid team environment based in Vienna.
Responsibilities
- Support customers throughout the ordering and delivery process
- Respond to customer inquiries via email and phone
- Provide advice on technical questions
- Handle complaints and claims
- Assess warranty and guarantee cases
- Responsible for returns and credit notes
- Contribute to process improvements to enhance the customer experience
Requirements
- Experience with bicycles and basic repairs
- Technical interest and understanding
- Strong communication skills and a customer-oriented mindset
- Structured and organized working style
- Interest in digital topics
- Sense of responsibility and ability to make quick decisions
- Excellent German language skills
- Very good English skills; additional languages are an advantage (particularly Polish, French and/or Italian)
Benefits
- Diverse working environment
- International team with more than 15 nationalities
- Comprehensive onboarding
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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